Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You\xe2\x80\x99ve come to the right place. We\xe2\x80\x99re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we\xe2\x80\x99d like to hear from you.













Working Arrangement At Home
Individual Accountabilities:
Business Accountabilities: 8 0%

• Assist with production of reports and presentations using MS Word, Excel and PowerPoint.
• Process of National Agent of Records & Letter of Authorization changes
• Contracting and Commissions inquires
• National Advisor Portal access inquires
• Maintaining and updating of the Advisor/Client information on GroupLinks

• Plan Administrator group site access
• Application maintenance

Office Accountabilities: 2 0%

• Provide administrative assistance (mail, assisting with Client visits, Service Now requests) and support to the Regional Group Office Sales and Service team. Coordinate the efforts of the Account Executives and Service Representatives.
• Carry out general daily office duties such as incoming/outgoing mail and couriers, processing accounts payables, office supply management, ordering and maintaining supply of marketing materials, system accesses requests and ordering of equipment for the staff, etc.

Key Shared Accountabilities:

• A focus on continuous process improvement
• Investigate and resolve inquiries and identify issues and analyze problems \xe2\x80\x93 working with internal areas (Commissions, Contracting, Customer Service, Sponsor Financial Services etc.)

Job Requirements:

• Post-secondary education or equivalent work experience.

• Previous administrative support and/or group benefits experience would be an asset
• Expert level in Microsoft Office products (Word, Excel and PowerPoint)
• General knowledge and understanding of the Group Benefits industry in Canada

Competencies:

• Strong interpersonal and organizational skills.

• Attention to detail and accuracy, including ability to document processes, to articulate query responses in a clear and concise way
• Ability to manage high volumes of work and conflicting priorities and decide/determine business priorities
• Strong oral and written communication skills
• Demonstrates ability to interact effectively with various levels of internal and external clients
• Discretion / confidentiality

• Adhere to PIPEDA legislation and internal Code of Conduct guidelines as they pertain to confidential information for advisors and their clients. Demonstrate discretion with confidential information

• Strong customer service skills including a sense of urgency, ability to display empathy and strong emotional self-control during times of stress and particularly in difficult conversations
  

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today. About John Hancock and Manulife John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com . One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance , annuities , investments , 401(k) plans , and education savings plans . Additional information about John Hancock may be found at johnhancock.com . Manulife is an Equal Opportunity Employer At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .






Salary & Benefits The annual base salary for this role in the primary location of CAN, Ontario - Full Time Remote is expected to be between $36,600.00 CAD - $61,000.00 CAD. If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.