Job Description

Home Societe

, a division of G2MC and a Canadian enterprise grouping together several well-known brands including

Maison Corbeil, MUST and Jardin de Ville

, stands out as a leader in the design and marketing of mid/high-end indoor and outdoor furniture.

Our 80,000 square foot furniture and home decor store is located in the Caledonia Design District; including 3 stores in one, Maison Corbeil, Jardin de Ville and Must.

We are currently seeking to fill a

After Sales

Customer Service Agent

for our

North-York Toronto store.

SOME OF WHAT WE OFFER

A competitive salary

based on your experience, recognizing your unique skills and contributions;

Stable, full-time schedule

Monday to Friday (9:30 AM to 6 PM); A positive and supportive work environment,led by an engaging and knowledgeable manager who's invested in your success; Free on-site parking and an easily accessible location for a hassle-free commute; Comprehensive, fully paid training setting you up for success from day one; Opportunities for long-term career growth, because we believe in promoting from within; Exclusive employee discounts on our wide range of products.

RESPONSIBILITIES

Assist our customers with the different issues with their furniture order and ensure their satisfaction through phone, email and in person contact; Liaise with delivery providers to determine issues happening on delivery and to reassure clients regarding resolution of concerns; Investigate complaints and concerns, contact different departments and third party resources to find solutions and communicate with the customers to resolve the situation; Respond to the client inquiries and create service work orders as required, in accordance with the company's policies and procedures; Coordinate the service call and follow through to assure the complete satisfaction of our clientele; Enter the information's into the system and track the actions and results according to the situation; Maintaining the customer satisfaction by being proactive, creative and organized; Assist with other store admin duties as required.

WHAT YOU BRING TO THE TEAM

2 years experience in customer service; Excellent problem solving, listening skills and empathy required to ensure a premium customer experience; Exceptional follow up, organizational and computer skills to be efficient in the role; Strong verbal and written communication skills; Solid multitasking with an emphasis on attention to detail; At ease with inventory operating systems and proficient computer skills (emails, MS Office, etc); Ability to thrive under pressure and in a fast-paced environment; A positive attitude and ability to work well independently and in a team setting.
If you think you are the

After-Sales Customer Service Agent

we are looking for, do not hesitate to apply today! We are looking forward to meeting you!

Laurence and Melanie

Job Types: Full-time, Permanent

Expected hours: 40 per week

Benefits:

Casual dress Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Store discount Vision care Wellness program
Schedule:

8 hour shift Day shift Monday to Friday No weekends
Ability to commute/relocate:

North York, ON M6A 2X5: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 2 years (preferred) After Sales: 2 years (preferred)
Work Location: In person