Job Description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

If you're passionate about helping others and recognized for your excellent communication and interpersonal skills, we may just be the place for you!


As a

Sales & Customer Service Agent

, you'll become a trusted advisor helping Canadians protect the things that matter to them.


We will provide you the mentoring and training you need to achieve your career goals, and your success will be recognized by our annual bonus plan and accelerated career path, which will give you the opportunity to be promoted after six months in the position.


Ready to take control of your career? Join our team and see how the sky's the limit.

Start date:

October 1, 2025

Work Location:

Vancouver (200 Granville St #1600)

Work Schedule:

35 hours per week

Monday to Saturday, 8 a.m. to 8 p.m. (only working five 8-hour shifts within that period) Hybrid model with one day in the office after 6 months. During the training phase, you may be asked to come in up to 4 days a week. The work schedule will include all Saturdays.

What you'll do here:

Play a key role in providing the best possible protection for our clients' most valuable assets by advising them on suitable insurance products, answering their product questions, and guiding them on the next steps. Analyze individual customer needs and promote and cross-sell appropriate personal lines insurance products and services. Efficiently accept and process changes in payment methods, ensuring accurate and timely updates to clients' accounts. Handle phone and email inquiries from existing clients in a professional and timely manner, providing exceptional customer service and resolving issues promptly

What you bring to the table:

At least one year of customer service experience in a call center environment Previous experience in sales and customer loyalty is highly desirable. Excellent communication skills, with the ability to simplify complex information for customers and colleagues, and the ability to understand and empathize with others. Proficient with technology and comfortable navigating multiple systems. Ability to multitask effectively and remain calm under pressure. You must be prepared to study for and pass the provincial insurance licensing exam with the support of our in-house training team. Bilingual in English and French is an asset No prior Canadian work experience is required but candidates must be authorized to work in Canada full-time.

T

his is an in-bound call center position

, and we are looking for candidates who are comfortable with working evenings and every Saturday and Statutory holiday for the first year. We are happy to offer a day-shift schedule after 18 months in the role.
Check out the below link to find out more on working for Belairdirect!


1 million reasons to work at belairdirect - YouTube


Salary of the successful candidate will typically be positioned between the following range, taking into consideration a number of factors including prior experience, qualifications, anticipated contribution to role, location and internal equity:


$40,900.00 - $61,300.00

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.


Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:


A financial rewards program that recognizes your success An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased An extensive flex pension and benefits package, with access to virtual healthcare Flexible work arrangements Possibility to purchase up to 5 extra days off per year An annual wellness account that promotes an active and healthy lifestyle Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities Inspiring leaders and colleagues who will lift you up and help you grow A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.