Job Description

Position Number: 50000161 / P4750
Department: Financial Aid and Awards
Grade: GR12
Campus: Sir George Williams (Downtown)

Salary: $76,468.50- $91,341.36 per annum
Union/Association/HR Policy: CUPEU

Posting deadline: November 22, 2023

Recognized as Canada\'s top university under the age of 50, and one of Montreal\'s top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.

Be part of a community that addresses society\'s big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.

As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.

SCOPE
Reporting to the Manager, Client Services, the incumbent provides personalized financial aid advice and assistance to current and prospective students based primarily upon Federal, Provincial and US government policies and procedures, in addition to the University\'s policies and procedures.

PRIMARY RESPONSIBILITIES

• Interview, evaluate and advise students on government and office policies pertaining to financial aid. Provide in-depth assistance to students\' financial aid portfolios by analyzing student dossiers and effects appropriate changes with government agencies. Inform and assist students in preparing applications for funding or appeals to government agencies and a personal budget. Ensures compliance with program policies and procedures.
• Maintain liaison with government and internal contacts regarding financial aid to students. Advocate on the student\'s behalf when necessary and refer them to other units or external agencies when appropriate.
• Disburse government financial assistance to students and claim funds where applicable.
• Analyze student\'s eligibility for emergency loans and other financial assistance; disburse funds. through electronic and/or paper-based files and exchanges with student financial assistance providers.
• Facilitate case analysis and discussion. Ensure their supervisor is regularly advised of issues and concerns related to clients. Monitor student cases which have been identified as being in financial difficulty or whose file is complex and requires follow-up.
• Develop and conduct workshops, orientation sessions, and communiqu\xc3\xa9s to current and prospective students (and parents or staff when needed). Compile and analyze statistics and trends on student financial aid issues.
• Perform other duties in support of the operation of the unit.

QUALIFICATIONS

• Bachelor\'s degree and two to four years of related work experience.
• Good knowledge (Level 4) of spoken and written English and French in order to communicate effectively.
• Good knowledge (Intermediate level) of Word and Excel, and basic knowledge of PowerPoint, to create presentations.
• Excellent interpersonal and communications skills with the ability to deal assertively but politely with individuals.
• Experience in dealing compassionately with individuals in sometimes difficult personal situations.
• Ability to multitask and work under pressure with minimal supervision.
• Keen attention to detail.
• Aptitude to work in a service-oriented environment as both a member of a team and independently.
• Ability to work outside normal operating hours during peak periods.
• Ability to act as a Commissioner of Oaths.
• Experience as a financial advisor is an asset.
• Previous experience working in an academic setting and with customer service is an asset.
• Knowledge of the Student Information Management System (SIMS) is an asset.
• Approachability (is sensitive and patient with others) and composure (is a calming influence in a difficult situation) are desirable qualities.

Due to the volume of applications, only selected candidates will be contacted by our Talent Team.

Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.

IMPORTANT: The language and computer skills of short-listed candidates will be tested.

Territorial Acknowledgement
Concordia University is located on unceded Indigenous lands. The Kanien\'keh\xc3\xa1:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohti\xc3\xa0:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.

Employment Equity
Concordia University is strongly committed to employment equity within its community, and to recruiting a diverse faculty and staff. The University encourages applications from all qualified candidates, including women, members of visible minorities, Indigenous persons, members of sexual minorities, persons with disabilities, and others who may contribute to diversification; candidates are invited to self-identify in their applications. As part of your application, you will be asked to complete a diversity survey. This information is voluntary and any information collected for this purpose is confidential and cannot be accessed by search committees or human resources employees. Results will be aggregated and used to help Concordia achieve its goal to see all members of our community not only reflected, but welcomed, included and supported in their efforts to contribute to all areas of university life.

Accessibility
Concordia desires to increase diversity among its community members and we strive to make our recruitment processes as accessible as possible and provide accommodations as required for applicants. If you are contacted for an interview and anticipate needing accommodations during the process, please contact, in confidence, hr-employment@concordia.ca

Immigration Status
All qualified candidates are encouraged to apply; however, Canadian and Permanent Residents will be given priority. To comply with the Government of Canada\'s reporting requirements, the University is obliged to gather information about applicants\' status as either Permanent Residents of Canada or Canadian citizens.

Concordia University