A student\xe2\x80\x99s relationship with SAIT doesn\xe2\x80\x99t end at convocation \xe2\x80\x94 we are proud of the life-long relationships we have with our alumni. The Alumni and Development department shares SAIT\xe2\x80\x99s story, connects donors to incredible people, projects and experiences. SAIT is fortunate to receive financial support from our alumni family, industry and community at large. If you\xe2\x80\x99re passionate about nurturing the connections between SAIT and our alumni family, we want to meet you.


The Opportunity



This role performs key stakeholder engagement for the institution, representing Alumni & Development in person, where appropriate, and online (email, phone, digitally) as well as across campus in meetings, classrooms, clubs and orientation activities. The position is highly visible, requiring a depth of knowledge in all facets of Alumni and Development activities and programs, and requires the skill to respond to a variety of inquiries and customer needs. The Advancement Customer Service Specialist will embody a sense of welcome, a key driver of engagement and a cornerstone of Alumni & Development\xe2\x80\x99s strategic plan.

General tasks include engaging with students, alumni, donors in a variety of situations ranging from general questions/inquiries to assisting with planning/facilitating events. The role handles services such as but not limited to alumni and donor communication; virtual and in-person scholarship labs; facilitating and conducting student activities; working with various departments all with an Alumni and Development lens. This position works closely with peers, as well as alumni, donors, students, faculty, and SAIT administrative staff.

The Advancement Customer Service Specialist position reports to the Manager, Advancement Services and Student Awards, with secondary report to the Manager, Alumni Engagement.

The work of the Advancement Customer Service Specialist builds pride and a culture of lifelong engagement with SAIT, promotes Alumni & Development\xe2\x80\x99s programs to students, alumni and donors and has direct influence on student success, student and alumni engagement, and donor satisfaction.

The Role

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Frontline Service \xe2\x80\x93 Alumni & Development First point of contact for emails/inbound phone Manages scholarships, alumni relations, donor relations and annual giving email distribution lists Provides assistance to students, alumni and donors


A&D Liaison Liaison with Marketing, Institutional Communications, Academic Chairs and other campus groups to promote A&D activities such as but not limited to student awards, crowdfunding opportunities, volunteering with A&D, student club support


Donor Engagement Onboarding new annual donors; provide high touch and drive donor retention (particularly in the first year)


Student Awards First point of contact for students Collect and maintain all student tracking requirements and additional documentation for award applicants Outreach to Academic Chairs, support staff and Learner Services staff for promotion of Student Awards Schedule and present Student Award tutorials Maintain student congratulations process and other information and data collection efforts through iModules


Student and Alumni Engagement Monitor and track Level Up award from confirmation through code usage and other project work as required Lead onboarding activities as appropriate Work with Alumni Engagement Officers to lead and support student club engagement activities as identified in the Alumni Engagement strategy

Qualifications & Knowledge

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Qualifications & Experience Minimum requirement is a post-secondary education in communications, fund development, business and/or financial management, marketing Minimum requirement of strong computer skills including working knowledge of Excel, PowerPoint, and MS Word Minimum required is 3-5 years in an administrative or service role exhibiting similar skills, equivalent experience in the field will be considered Experience with Banner Database System is an asset Experience in post-secondary education is a plus.


Knowledge A genuine customer service orientation and excellent interpersonal skills Excellent communication skills -written, verbal and virtual - for critical work with students, alumni, academic partners, donors and stakeholders Ability to work productively under pressure to meet many different deadlines Sound judgement Creative approach to problem solving An ability to work collaboratively with a variety of people Flexibility, discretion, and ability to maintain confidential information. Excellent administrative skills including excellent data entry skills, a strong ability to prioritize tasks, work independently and maintain a consistently close attention to detail Strong analytical and exceptional organizational skills

Classification: Administrative Assistant II
Salary range: $55,120 - $61,380
Hours/wk: 40
# of positions: 1
Posting closing date: April 4, 2023


About SAIT

SAIT is a global leader in applied education. Named one of Alberta\xe2\x80\x99s Top Employers, we offer the chance to work with a purpose \xe2\x80\x94 preparing the next generation of industry leaders, entrepreneurs, advocates and explorers.

Building on our 100+ year history, we\xe2\x80\x99re looking for innovative, bold and collaborative employees who embrace change and deliver world-class customer experiences. Your future starts now at SAIT.

Equity, diversity and inclusion (EDI) is essential to achieving SAIT\xe2\x80\x99s vision to be a global leader in applied education. It creates the conditions for a healthy campus where everyone feels welcome, respected and empowered to succeed. SAIT values fairness, shared accountability and the importance of representation. The institution expects a commitment from its students and employees to continuously develop an equitable and inclusive mindset that celebrates diverse experiences and perspectives. Learn more about EDI at SAIT.


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