Job Description

McKesson requires new employees to be fully vaccinated for COVID-19 as defined by Health Canada, subject to applicable, verified accommodation requests.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, youaEUR(TM)ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry thataEUR(TM)s vital to us all.

Customer Service Specialist provide courteous, quality service to retail pharmacies located throughout Ontario. As a Customer Service Specialist, you are the first point of contact and play a critical role in ensuring our customers have a positive experience with McKesson Canada. You will be responsible for building rapport and assisting customers with their product orders, answering questions and providing prompt resolution to any potential concerns.

Position Requirements

• A minimum of two(2) year of customer service experience - call center experience is a definite asset
• High level of phone confidence & professionalism in all modes of communication with internal or external customers
• Accurately handle complex customer service requests as the initial point of contact, utilizing multiple administrative systems within the defined service standards
• Analytical and problem solving skills assuming responsibility and taking ownership until resolution achieved
• Organizational/prioritization skills to be able to work in a multitasking environment
• Ability to manage multiple levels from low to high priority tasks ensuring all deadlines is met
• Learning style that can adapt quickly to meet the needs of the business
• Commitment to achieve high levels of service excellence and ability to work independently or within a team
• Ability to embrace continuous learning and customer service expectations in an environment that is constantly changing
• Experience with Word, Excel, Salesforce CRM and IBMaEUR(TM)s AS/400 is an asset along with keyboarding skills
• Ability to diagnose and resolve technical issues with operating systems, Internet browsers, and our customer internet-based system.
• Bilingual French/English applicants will be given preference

Additional Information

• Customer Service Operational Hours are: Sunday 12:00 - 8:00 pm; Monday to Friday 8:30 am - 7:00 pm, occasional or weekend rotation may be required. Friday off when working on Sunday.
• Full-Time position with rotational start times within our hours of operation.
• Pharmaceutical background is not required.
• The person chosen will be able to work from home, however needs to be located close to Mississauga, ON for occasional meetings at the office.

Career Level - IC Business Support - B3



McKesson touche la vie des patients en A"uvrant dans pratiquement tous les secteurs des soins de sante dans le but daEUR(TM)ameliorer la sante en general. Chez McKesson Canada, nous creons un impact dans la vie de 12 millions de Canadiens, chaque jour. Nous distribuons plus de 35 000 produits a partir de 12 centres de distribution a 6 300 pharmacies de detail, 1 350 hapitaux, centres de sante longue duree, cliniques et etablissements de sante partout au Canada. Toutefois, nous sommes beaucoup plus qu'une entreprise de distribution. Nous avons automatise 2 500 pharmacies de detail et distribuons annuellement plus de 100 millions de doses de medicaments grace a nos solutions d'automatisation. Les fabricants, les fournisseurs de soins de sante et les patients comptent sur nous pour une gamme complate de services qui contribuent a la qualite et l'integrite des soins de sante pour le benefice de tous.

aEUR McKesson, vous participerez a la creation de produits et de solutions qui contribuent a la realisation de la mission de laEUR(TM)entreprise, soit ameliorer la qualite de vie et faire progresser les soins de sante. Travailler ici represente une occasion daEUR(TM)edifier une industrie qui est vitale pour nous tous.

Resume du poste

Les specialistes du service a la clientale fournissent un service courtois et de qualite aux pharmacies de detail situees partout en Ontario. En tant que specialiste du service a la clientale, vous ates le premier point de contact et jouez un rale essentiel pour que nos clients aient une experience positive de McKesson Canada. Vous serez responsable daEUR(TM)etablir des rapports et daEUR(TM)aider les clients avec leurs commandes de produits, de repondre aux questions et de fournir une resolution rapide a toutes les preoccupations potentielles.

Exigences et responsabilites specifiques

Voici une liste non exhaustive des taches et responsabilites specifiques au poste :

• Un minimum de deux (2) an daEUR(TM)experience de service a la clientale - laEUR(TM)experience en service clientale dans un centre telephonique est un atout certain
• Niveau eleve de confiance et de professionnalisme telephonique dans tous les modes de communication avec les clients internes ou externes.
• Gerer avec exactitude les demandes de service a la clientale complexes en tant que point de contact initial, en utilisant plusieurs systames administratifs conformement aux normes de service definies.
• Aptitudes a laEUR(TM)analyse et a la resolution de problames en assumant la responsabilite et en assumant la responsabilite jusquaEUR(TM)a la resolution.
• Competences organisationnelles et daEUR(TM)etablissement des priorites pour atre en mesure de travailler dans un environnement multitache.
• Capacite a gerer plusieurs niveaux de taches de faible a haute priorite en veillant a ce que tous les delais soient respectes.
• Un style daEUR(TM)apprentissage capable de saEUR(TM)adapter rapidement aux besoins de laEUR(TM)entreprise.
• Engagement a atteindre un niveau eleve daEUR(TM)excellence du service et capacite de travailler de faaon autonome ou au sein daEUR(TM)une equipe.
• Capacite daEUR(TM)adopter les attentes en matiare daEUR(TM)apprentissage et de service a la clientale dans un environnement en constante evolution.
• Experience avec Word, Excel, Salesforce CRM et laEUR(TM)AS/400 daEUR(TM)IBM est un atout, ainsi que des competences en saisie au clavier.
• Capacite a diagnostiquer et resoudre des problames techniques lies aux systames d'exploitation, aux navigateurs Internet et au systame base sur Internet de nos clients.
• Les candidat(e)s bilingues franaais/anglais auront priorite.

Informations supplementaires

• Les heures daEUR(TM)ouverture du Service a la clientale sont les suivantes: Dimanche de 12h a 20h; lundi au vendredi de 8h00 a 19h00, une rotation occasionnelle ou la fin de semaine peut atre necessaire. Conge le vendredi si travail le dimanche.
• Poste a temps plein avec des heures de debut de rotation dans nos heures daEUR(TM)ouverture.
• Experience du domaine pharmaceutiques non requise.
• La personne choisie pourra travailler a partir de la maison, mais devra atre situee pras de Mississauga, ON pour des rencontres occasionnelles au bureau.

Career Level - IC Business Support - B3

Worker Type Regular

McKesson is an Equal Opportunity employer.

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Current employees must apply through internal career site.

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