Job Description

About

NPower

Canada

NPower Canada is a charitable organization that creates pathways to economic prosperity for Canada's underserved youth and adults by launching them into meaningful and sustainable digital careers. As a national employment program , NPower Canada provides employers with access to a pipeline of eager, diverse and job-ready talent with in-demand digital skills who are primed to succeed in the workplace.



As part of our corporate culture, we pride ourselves in innovation and continuous improvement, actively encouraging employees to bring fresh perspectives and ideas to the forefront.



NPower Canada operates from coast to coast in Canada, while our sister entity operates widely across the US.



NPower Canada was a certified Great Place to Work in 2023 and named a 2023 Best Workplace(TM) for Giving Back.

What We Offer:

Flexible work hours based on your function, promoting work-life balance. Our work environment is a hybrid of in-office and remote work, depending on your role and project requirements Comprehensive extended health care coverage with 100% premium cost paid by the employer A retirement savings plan with a generous matching contribution Opportunities for career development and tuition reimbursement An equipment allowance and provided computer equipment Starting annual vacation of three weeks, increasing to four after two years of service Generous paid Federal and Provincial holidays, personal days, and sick leave

Position Summary

The Admissions Specialist, Interviewer will be responsible for ensuring that applicants are pre-screened appropriately for eligibility and suitability for our core programs while providing exceptional service to applicants at each stage of the admissions process and ensuring all applicant data is input and recorded accurately. This role will involve conducting one-on-one interviews while supporting the admissions team as needed.

Accountabilities & Deliverables

Review and analyze applicants' information against program guidelines to determine if they meet the necessary requirements. Evaluate whether the applicants goals align with the program and the mission of the organization. Keep Management informed of any applicant trends and provide recommendations for eligibility criteria adjustments when needed. Work closely with colleagues to share insights and ensure consistent application of eligibility standards across the program.




Applicant Communication and Support


Provide support, guidance, and encouragement to applicants throughout the admissions process, from conducting 1 on 1 interviews and supporting them in joining Orientation. Refer unqualified applicants in a diplomatic and sensitive manner to specific referral partner organizations while tracking service coordination data. Respond in a timely and professional manner to all applicant inquiries via telephone, email and text. Interview applicants interested in NPower Canada programs in a detail-oriented and sensitive manner and explore their suitability for our programs. Collect thorough notes during interviews in compliance with interview standards and guidelines provided by NPower Canada to support outcome considerations. Complete interview follow up tasks, including follow up emails and document verifications, with a high degree of accuracy and customer service. Escalate complex service issues to management as needed; keep management apprised of any challenging communications with applicants. Record and summarize all contacts (phone/email/text) with applicants.




Team Collaboration


Participate and engage in daily, weekly, and monthly team touchpoints sharing updates of work. Meet with the Manager, Applicant Experience on a bi-weekly basis to discuss applicant cases, development opportunities, review eligibility and process updates. Stay informed about Admissions targets by consulting with relevant reports and dashboards and support team in reporting as well. Work with recruitment team colleagues to coordinate timely applicant interviews, post-interview follow-ups and offer follow-ups, contributing to lowering post-interview attrition. Collaborate with Manager, Applicant Experience to support the ongoing and evolving needs of the admissions team as requested, and on a cohort-based basis. Support management team to effectively resolve issues and respond to sensitive inquiries and concerns from applicants and their families.

Who you are

2-3+ years of experience in high-volume youth/customer service roles, preferably in human services or educational settings. Able to travel throughout the assigned market to interview youth at NPower Canada's program delivery sites. Please note that our offices are currently closed due to public health measures and interviews are happening remotely. Ability to conduct face to face interviews with underserved individuals. Exceptional youth/customer service skills, demonstrating empathy, active listening, and a solution-focused approach to all communications. Substantial written communication skills with exceptional accuracy and detail, preferably in an interviewing context. Proficient in Salesforce.org or a comparable customer relationship management (CRM) database application. Able to effectively communicate program information via telephone and e-mail. Post-secondary education in Human Services, Research, Business Administration, or related fields preferred. Able to build rapport with young adults from diverse backgrounds. Exceptional de-escalation and issue resolution skills. Highly organized and detail-oriented. Driven and results-focused.

Bilingual French w

ill be considered

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NPower Canada is an Equal Opportunity Employer



We welcome and encourage applications from individuals of all backgrounds, those with disabilities, Black, Indigenous and people of colour.



NPower Canada will make every effort to accommodate any needs of candidates through the hiring process, under the Human Rights Code. Please inform us if you require any accommodation through the hiring process by emailing hr@npowercanada.ca



At NPower Canada, we believe in the potential of every candidate. Even if you do not meet 100% of the job requirements above, we encourage you to apply. We understand that no one is a perfect fit for every job description, and we value diversity in thought, experience, and background. If you have most of the qualifications and are excited about the opportunity, we encourage you to apply. We are committed to considering all qualified applicants and finding the best fit for our team.





Background Check Notification


All offers of employment are conditional upon the successful completion of a background check; which includes professional and criminal checks.





NPower Canada operates within a hybrid work setting that includes working at the assigned NPower Canada office and working remotely from home depending on project, position, or role requirements