Job Description

•Join the VFS Admissions Team! •

A day in the Life of Vancouver Film School

There is no such thing as an ordinary day when you work at Vancouver Film School. It's a creative and fast-paced environment where you're part of recruiting the next generation of actors, filmmakers, video game developers and creative thinkers. Our unique culture is all about celebrating the pure passion and unwavering perseverance of our students as they go through their own amazing personal journeys towards a career in the entertainment arts. Constantly evolving and updating to meet industry demands, VFS believes results matter, and that extends from our classrooms and experienced faculty to our hard-working support departments -- and well beyond.

The scope and depth of our mission is what makes it vital for us to seek out diverse perspectives, innovation, resourcefulness, and navigational expertise. This is why our team represents countless different nations, lived experience, and people of all journeys. Diversity is our number one strength at VFS. We are successful when we are equal. If this speaks to you, we encourage you to inquire about opportunities with us, today.

Job Scope

Reporting to the Directors of Admissions, the Engagement Specialist is a critical role in support of the Admissions Advisors. Duties include, handling new inquiries and assisting accepted students until they have successfully arrived and started.

The Admissions Engagement Specialist is responsible for providing admission advice and support to all inquiries designated to them, from point of inquiry through to attendance. Additionally, the Engagement Specialist will act in support of events and promotional needs within the Admissions department.

Our ideal candidate a self-starter, experienced in sales and telephone communications. They must be highly organized, energetic, an excellent communicator and driven by results. They must be detail-oriented and will be responsible for tracking and reporting their results.

Core Responsibilities

• Work closely with the team of Admissions Advisors to cultivate the regions to generate the maximum amount of qualified leads and work the leads effectively to meet and exceed enrollment targets.
• Respond to regional inquiries within 48 hours or less, with the goal of responding to 98% of prospects within the first 24 hours. Maintain accurate notes of all communications and conversations in the appropriate VFS CRM and database systems.
• Provide backup coverage for the receptionist when requested.
• Qualify potential full-time enrollments, via initial discussions, to ensure educational fit, timing and prospects' ability to afford the total educational investment.
• Daily responsibilities to schedule face to face and phone appointment bookings with prospective students with Admissions Advisors. Provide prospects with background information about VFS to ensure they are well prepared to have a productive conversation with their Admissions Advisor.
• Continue to follow-up on all leads until they have been given a disposition, and update records regularly in the CRM.
• Attend high-yield recruiting events (career fairs, open houses, industry tradeshows, etc.), as required to represent VFS and our product.
• Provide campus tours, as required.
• Complete reference checks for applicants when requested.
• Develop a relationship of trust with students, utilizing superior customer service skills, including regular interactions to seek out potential problems and provide solutions together with the student, their parents and/or other financially-involved parties.
• Assist VFS with targeting potential students in its database via targeted email and callout campaign blitzes.
• Attend weekly Admissions meetings to review enrollment, maintain a sense of team, and plan activities for achieving enrollment targets.
• Other duties as assigned by the Directors of Admissions, Admissions Advisors and/or Admissions Supervisor.

Skills, Experience, and Education

Minimum of two years professional experience in a marketing or sales department.

Degree or diploma in Business Administration, such as Marketing, is an asset

Extensive experience making and receiving phone calls.

Solid understanding and experience in database usage, EXCEL, CRM's.

Goal-oriented with a passion to succeed.

Excellent written and interpersonal skills with extremely good attention to detail and accuracy.

Demonstrated organizational and time management skills.

Demonstrated good judgment and initiative with the ability to work independently with minimum supervision.

Highly organized team player with a flexible approach and works well under pressure.

Ability to present a professional and positive image and maintain discretion and confidentiality.

•Vancouver Film School believes in diversity in all forms and we're committed to creating a welcoming and inclusive environment for all. As our team grows, we're looking to work with a wide range of creatives and professionals from different backgrounds, including but not limited to Indigenous people, persons with disabilities, newcomers to Canada, seniors, visible minorities and people from all genders, sexual orientation and religious backgrounds. We want to assure both our students and staff that this is of the utmost importance and strive to improve representation in all areas.•

Job Type: Full-time

Pay: $21.50 per hour

Additional pay:

• Bonus pay

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• Tuition reimbursement

Schedule:

• Monday to Friday

Application question(s):

• Are you legally entitled to work in Canada?

Work Location: In person