Job Description

Job Title: Admissions Coordinator

Department:

Admissions & Academics

Reports To:

Associate Director of Admissions

Location:

Herzing College - Toronto Campus

Role Summary

The Admissions Coordinator plays a key student-support and process-management role focused on ensuring a smooth and timely transition from accepted applicant to active student. This position serves as a liaison between the Admissions team, Academic team, Financial Aid (OSAP), and new students to ensure all onboarding requirements, documentation, scheduling, and communication are completed efficiently. The Admissions Coordinator supports student readiness, minimizes onboarding barriers, and works to deliver an excellent student experience prior to program start.

Key Responsibilities Student Onboarding & Coordination

Coordinate all new student onboarding tasks following enrollment to ensure timely program start. Track and follow up on pending documentation, prerequisites, or requirements related to academic, financial, or regulatory onboarding. Support students in booking OSAP and Financial Aid appointments; follow up to ensure documentation is submitted, verified, and approved. Conduct welcome calls/emails and provide orientation reminders and instructions. Maintain accurate and updated student status records in CRM and student management systems.

Admissions & Academics Liaison

Work closely with Admissions Advisors to verify that student files are complete prior to start. Communicate regularly with Academic teams regarding student readiness, start lists, deferrals, and other pre-start needs. Coordinate with instructors and program leads to ensure students receive required course information, schedules, and orientation materials.

Communication & Support

Serve as a primary point of contact for new students regarding onboarding steps. Provide timely follow-up via email, phone, text, or other approved communication channels. Address concerns or refer students to appropriate departments (Admissions, Registrar, Academic Chair, Financial Aid, etc.). Maintain a professional, friendly, and student-centric approach at all times.

Data, Reporting, & Compliance

Track student onboarding milestones, missing items, and completion rates. Support compliance requirements by ensuring student files meet internal and ministry/regulatory standards. Assist with weekly start reports, conversion tracking, and follow-up lists. Flag risks, delays, and engagement concerns to the Admissions Manager and Academic team.

Qualifications

Post-secondary diploma or degree preferred, or relevant experience in education, customer service, administration, or student services. Strong communication and interpersonal skills; ability to communicate professionally and empathetically. Excellent organizational and time-management skills with attention to detail. Experience working with CRM, SIS, or similar record-keeping systems (asset). Ability to work independently and collaboratively across multiple departments. Demonstrated ability to multitask, prioritize, and meet deadlines.

Key Competencies

Student-focused mindset and commitment to service excellence Problem-solving and initiative-taking Confidentiality and professionalism Follow-through, persistence, and accountability Positive and supportive communication style

Success Indicators

Smooth and timely onboarding of new starts Reduced pending documentation delays Strong interdepartmental communication High student satisfaction during pre-start phase Accurate tracking and reporting
Job Types: Full-time, Permanent

Pay: $42,036.14-$45,000.00 per year

Benefits:

Dental care Extended health care Life insurance On-site parking RRSP match
Work Location: Hybrid remote in North York, ON M3J 3E5