Reporting to the Manager, the Administrator will be responsible for administrative support to Peel Family Shelter program at Services and Housing In the Province (SHIP).
They will be responsible for supporting the administration of client files, correspondence with external partners, recording staff attendance, conduct audits and expense submissions. They will also provide backup reception coverage to the main entrance and work closely on new projects in the programs as required.
The individual will ensure that strategic goals established are translated into practical action and that relationships are maximized between clients, employees, and community partners.
Duties and Responsibilities:
General
Provide reception coverage to the program which includes triaging calls and coordinating communication between the team and clients
Organize and prepare agendas, pre-meeting materials for various committee and ad hoc meetings
Attend required meetings and prepare concise and accurate minutes
Organize, maintain and store confidential documents (setting up binders, files, client charts etc.)
Prepare month end documents, staff absence and expense forms and submit to Managers, Directors or Executives for review and signature
Provide daily administrative support such as filing, photocopying, and ordering office supplies
Prepare complex documents, forms, letters, memos, presentations and reports using a variety of software programs
Provide support to all SHIP programs as needed
Support and facilitate IPAC requirements for team and program at various locations
Demonstrate a strong commitment to quality care and service delivery based on SHIP's Vision, Mission and Values
Adhere to agency Health & Safety Program and the Client Safety Framework in the promotion of client safety
Perform additional duties as required/delegated
Peel Family Shelter
Invoice preparation and reconciliation
Inform and consult with staff regarding the proper maintenance of client charts/files
Conduct service training for staff regarding charting requirements
Record minutes of meetings and conduct file audits
Coordinate various meetings and staff training
Prepare reports and statistics and participate in research and quality management activities
Understand and be able to integrate a philosophy of client-centered care into daily responsibilities
Prepare the monthly rotation schedule and assist with creating or amending weekly assignments
Understanding and support of crisis intervention in a time focused environment
Communicate with first responders (Police, ambulance and fire department) when required
Forward and follow up on internal residential maintenance requests
Qualifications
:
Bachelor's Degree or Diploma in Business Administration, Social Services, or equivalent
1+ years' experience with Administrative Support
Previous experience supporting senior and executive management is an asset
Excellent verbal/written communication and interpersonal skills
Strong analytical and organizational skills
Demonstrated ability to work without direct supervision in a team environment
Proficient in MS Suite (Word, Excel, Power Point and Outlook)
A vehicle, valid driver's license, and adequate insurance coverage
Valid certification in First Aid & CPR and Mental Health First Aid
Training in ASIST and CPI
Working Conditions and Physical Requirements:
Day shifts (Monday - Friday, 8:30 Am to 4:30 Pm) with the ability to work outside these hours where required
Able to work in a dynamic and high-paced environment.
Able to work well under high pressure with a diverse group of clients.
Able to work well with internal and external clients
Able to drive, walk (site locations) regularly
Able to sit for prolonged periods of time
Able to answer and communicate telephone calls and general computer use
Computer screen use (multiple screens if applicable) for prolonged periods of time
Able to lift up to 20lbs (product, documents, etc.)
Travel by vehicle to community sites for client support as required
Ship Values:
Compassion, Hope, Inclusive, Respect, Professional
About Us
Services and Housing In the Province (
SHIP
) is a Provincial leader in the broader public sector that builds strategic partnerships and programs that support the fundamental rights for Housing and Health Services throughout the Peel Region, Dufferin County, Region of Waterloo and surrounding areas.
Our commitment to increase quality of life through health services and housing supports that promote mental and physical health and wellness is at the forefront of every employee we hire. We value compassion, hope, inclusiveness, respect, and professionalism.
Our organization has supported the region for over 35 years and employs over 300 passionately engaged employees ranging from office administration, nurses, and service health specialists to housing specialists all dedicated to the community, clients, and families.
Accessibility
SHIP commits to ensuring that our organization is an equitable, diverse, and inclusive workplace that reflects our values as an organization and the diversity of those we serve. We are committed to providing equal opportunities to everyone and accept applicants from all backgrounds.
As an Organization, we strive to be equitable and inclusive in all that we do. Equity is a core value and we are committed to providing an inclusive selection process. We encourage applicants from equity-deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities, and others who will contribute to and enrich the organization and its values. We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. When contacted for a job opportunity, please advise the People & Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005, and the Ontario Human Rights Code to ensure you have access to a fair and equitable process
We strongly encourage all staff to acquire the seasonal Influenza vaccine and COVID vaccine based on Public Health recommendations. There may be occasions, based on risk and community safety, where SHIP may mandate vaccinations as a condition of employment.
Application Instructions
Why Work For Us?
Work-Life Balance
SHIP believes a healthy work-life balance is essential for both professional success and personal well-being. We strive to create a company culture that values and supports the well-being of our employees, while also pushing innovation in our organization
Our Vision
Quality Housing, Quality Services, Quality Lives
Our Mission
To increase quality of life through health services and housing supports that promote mental and physical health and wellness
Our Culture
Leader and innovative partner in the community. Our programs welcome employees into our caring, compassionate, and innovative culture. We listen; we know what it means, and why it matters.
Our Commitment
People are at the forefront of our success. Below are just a few ways our full time permanent staff have personal and professional success:
Competitive Salaries with Annual Performance Reviews
Comprehensive Health Plans
Group RRSP (5% Employer Contributions)
12 Paid Health & Wellness Days
10 Paid Vacation Days
3 Paid Personal/Floating Holidays
Generous Parental and Family Leave
Learning and Development Opportunities
Travel Allowances
Employee Assistance Program
Company Culture to be Proud of
Possibility to Create a Real Impact
35+
Years focused on Clients, Tenants, Staff and Families
4,000+
Clients and Residents served annually
17
Programs and Service offerings in Southern Ontario
300+
Dedicated, Respectful, Compassionate and Professional Employees
(Monday - Friday, 8:30 Am to 4:30 Pm)
NON-UNION | 37.5 hours per week
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