Job Description

About Red Door
Red Door is a not-for-profit organization. The mission of the Red Door is to end homelessness for each family that comes through our doors by providing safe, temporary refuge and critical services to support them in healing, rebuilding their lives, and integrating back into a community. At Red Door, we strive for quality care, advocacy, collaboration, Integrity, and accountability.
Overall Responsibility
The IT Systems Administrator ensures the smooth operation of our internal IT systems and serves as the primary point of contact with our third-party IT partner. This is a hands-on role that requires strong technical expertise, proactive problem-solving skills, and the ability to manage multiple priorities in a dynamic, fast-paced environment.
Your responsibilities will include:

• Serve as the first point of contact for internal IT-related issues, providing timely troubleshooting, resolution, or escalation as needed
• Act as the primary liaison with the organization's Managed Services Provider (MSP), coordinating support tickets, project work, and vendor performance reviews
• Travel between three sites in Leslieville and East York as needed to support staff and equipment on-site
• Maintain clear documentation of systems, processes, and vendor relationships
• Track and manage hardware and software assets, including inventory, licensing, warranties, and lifecycle planning
• Conduct regular maintenance checks on systems, devices, and network infrastructure to ensure optimal performance and minimize downtime
• Oversee and maintain data security practices, including endpoint protection, access controls, backups, incident response procedures, and compliance with relevant policies
• Lead internal IT initiatives, such as system upgrades, software rollouts, and technology process improvements
• Support IT procurement, including evaluating solutions, obtaining quotes, conducting cost analysis, and making budget-conscious recommendations
• Represent IT in strategic planning and decision-making, contributing to long-term technology goals and risk management strategies
• Prepare and present IT updates, risks, and proposals to senior leadership in a clear, non-technical manner
• Stay current on emerging technologies, cybersecurity trends, and best practices relevant to the organization's needs

Qualifications:

• Minimum 4 years of experience in IT systems administration, network management, or a similar technical support role
• Post-secondary diploma or degree in a technology-related field
• Strong understanding of IT security principles, including endpoint management, identity and access management, and data protection
• Experience with Windows environments, networking fundamentals, and general hardware support
• Familiarity with managing Microsoft 365 and Azure Active Directory, with working knowledge of cloud-hosted server environments
• Experience with VPN access, WiFi networks, network printers, and VoIP phone systems
• Familiarity with working alongside or managing MSPs and other vendor relationships
• Demonstrated ability to plan and execute IT projects independently
• Excellent communication skills, with the ability to translate technical issues for non-technical audiences
• Experience presenting IT updates to senior leadership is an asset
• Self-starter with strong organizational skills and the ability to manage time effectively in a part-time capacity
• Comfortable with travel between sites (Leslieville and East York)
• Able to occasionally lift equipment (up to 35 lbs), set up workstations, and manage IT infrastructure in varied physical spaces
• Experience in a non-profit or mission-driven organization is an asset

Employment Type: Part-Time, Contract
Job Reference Code: NU014
Location: On - Site (21 Carlaw Ave.)
Hours of Work: Monday to Friday, 21 hours per week (with flexibility to work some evenings & weekends
Compensation: $33.19 - $43.96/hour
Benefits: Red Door offers generous benefits such as Sick Time, Health Spending Account, and an Employee Assistance program.
Reports to: Executive Director
Start Date: Immediately
We thank all applicants, however, only those selected for an interview will be contacted.
NO PHONE CALLS PLEASE.
The Red Door is an equal opportunity agency that welcomes applications from all interested individuals. We particularly encourage those with lived experiences and affinities that align with our clients, as this allows us to effectively represent their interests. We also strongly invite women-identifying individuals, members of the 2SLGBTQ+ community, Black, Indigenous, and people of colour, newcomers to Canada, and individuals with disabilities to apply.
Please note that our main office and our Violence Against Women shelter are not fully wheelchair accessible.

Skills Required