Job Description

Company SummaryCome work for a company thats committed to the success of each and every employee. A place where innovators and collaborators come together and build on each others talents. Where diversity is welcomed and celebrated.FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.Job SummaryWe are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.As a DS Operations Administrator, you will be expected to complete a myriad of administrative tasks that support our overall goals and revenue generation. You will communicate with management, employees, vendors, clients and their customers. You will work in our proprietary software, Excel, Word, Outlook and other electronic tools. You will also take inbound calls when necessary.HERES HOW YOULL CONTRIBUTE:Be a highly engaged team member that provides best in class service to internal and external stakeholders. Partners include fellow employees, management, lenders, customers, vendors, insurance companies, etc.Monitor and process requests within guidelinesIdentify trends for improvement and coaching opportunitiesPrepare detailed notices and support documents and electronic communicationsPrepare detailed tracking reports.Perform duties in relation to intake, processing, management, and closing of assigned accounts according to company policies and legislative guidelines.Warranty and insurance cancellations, tracking, and rebatesComplete assigned operational tasks and act as xe2x80x98back up to cover additional tasks, as required, based on business needs and client requirements.Close and invoice accounts accurately.Provide information and guidance to customers in order to facilitate bringing accounts currentMust be detail oriented and be able to understand and prepare complex documentation and update different host systems. Maintain detailed records and reports.Communicate and work with vendors to ensure that tasks are completed, and expectations met.Complaint tracking and resolutionThird party vendor assignment and tracking.Update and prepare various reports, manipulate data, and provide meaningful insight.Ability to document processes and train other employeesHERES WHAT YOULL BRING:University or college degree preferredTwo (2) years in an administrative role, collections, or repossession managementExcellent time management skills, ability to prioritize and contribute to multiple projects simultaneously, work in a fast paced, dynamic environment.Knowledge of repossession, remarketing, and collections experience or combination of education and industry related experiencePositive, Self-motivated, customer focused, assertive, with the ability to learn quickly, take initiative and work independently.Be versed in the lending and collections lifecycle, automotive finance lifecycleBe knowledgeable about non-standard vehiclesFirm understanding of the Privacy Laws, Personal Property Security Acts, and collections laws across Canada.Understanding of the Canadian insolvency laws and legal recovery processQuebec Collections and recovery experience an assetProficiency with inventory management software, client maintenance software, collections software and Microsoft Office applications - Advanced user experience with Excel, Word, and OutlookExcellent oral and written communication skills in English. Bilingual French/English is an assetSkillsOperational excellence always looking for and suggesting process improvementsConfidence in problem solving, negotiating and decision makingExcellent telephone skills experience working in a call center environment is an assetCourteous and pleasant demeanor. Be able to de-escalate difficult conversations and positively resolve tough situations.Strong negotiatorFlexibility in work day, afternoon, or evening shifts, and rotating Saturdays if necessaryAttention to detail and the ability to maintain a high degree of accuracy in a fast-paced environmentSkip trace experiences an assetHERES WHAT SETS US APART:Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.Comprehensive benefits that include virtual healthcare and an Employee & Family Assistance ProgramGroup retirement savings plan with company matchPaid holidays and generous paid time offHybrid work arrangementsPaid volunteer opportunities and charitable donation matchingEmployee recognition programs that include referral incentivesPotential for performance-based incentivesThe opportunity to participate in our stock purchase planAnd more!*As per terms of the employment agreementThe Great Place to Workxc2xae Institute has named FCT one of Canadas Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. Were also one of Achievers 50 Most Engaged Workplacesxe2x84xa2 in North America.By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.Thank you for considering FCT. We look forward to meeting you.In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCTs hiring process.To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.

FCT