Company Profile

Home Trust is Canada\xe2\x80\x99s leading alternative mortgage lender, employing nearly 1,000 people in our Toronto headquarters and branches across the country. Our vision is to be Canada\xe2\x80\x99s market leader in alternative-based financial services solutions. Building on the strength of our core residential mortgage lending business, the Company and its affiliates also offer complementary lending services and competitive deposit investment products through Oaken Financial and Home Bank. Our culture has been shaped by the passion and integrity of our people, and we are guided by our mission and belief that every Canadian deserves a home and the opportunity to prosper. Home Trust is a wholly-owned subsidiary of Home Capital Group, which trades on the TSX under the symbol HCG.

The Operations Team manages the administration of business practices to create the highest level of efficiency possible within the organization. The group is concerned with delivering the products and services as efficiently as possible to maximize profit. The Operations team oversees people, equipment, technology, information and all other required resources in the delivery products and services. It is also responsible for driving operational excellence and supporting key business objectives while fostering a culture of respect, trust and integrity.

Position Responsibilities

Administration (40%)

A wide variety of administrative tasks may be required on any given day, examples of these tasks are:
Financial adjustments
Account maintenance
Report creation

Audits (20%)

Perform monthly audits for new account set ups, ensuring accuracy and remediation in the event of an error, minimizing the impact of potential credit, compliance, fraud, regulatory or reputational risk
Accurately track results of audits on excel spreadsheet
Collaborate with New Account Specialist and Manager to ensure remediation of errors in a timely manner
Ensure audits are completed within assigned time frame

Convenience Cheque Processing (20%)

Verify between 25-50 convenience cheques daily against customer account information ensuring accuracy and authenticity in order to minimize incidents of fraud
Perform cheque administration - postings, returns, reconciliation, etc.
Manage requests such as; cheque verification, re-orders, rush requests and stop payments

Risk Management and/or Compliance (20%)

Ensure Visa Operations policies and procedures (i.e. privacy, AML, etc.) are followed when servicing clients and performing account maintenance
Perform financial adjustments and non-financial maintenance when necessary to ensure that customer and business expectations are met
Formal Education
Post secondary degree or diploma required (University degree preferred) in Finance, Business or equivalent
Certification(s)/Designation(s) preferred in related area
Related Experience

Two years in financial services operations with a customer service focus

Experience with financial products, credit cards preferred

Inbound call centre experience

Experience with Fidelity processing system an asset

Skills

Excellent administrative, analytical and problem-solving skills
An effective communicator with a customer service orientation
Demonstrated organizational and time management skills
Detail-oriented, with a focus on accuracy and quality with financial information
Financial and accounting knowledge
Intermediate level proficiency with MS Office and financial software
Collaborative, with a commitment to teamwork and success
A self-starter, effective in managing own workflow and fluctuating volumes and timelines
Skills
Problem solving - exceptional
Time management, highly organized
Attention to detail/ accuracy
Analytical thinking
Proactive/ takes initiative/ self starter
Team player
Collaborating
Quality focused
Financial and accounting knowledge
Loan adjudication software
MS Office - proficient
Excel - proficient
Position Complexities
Bilingualism an asset
Some work beyond standard hours
Acknowledgement

All employees of Home Capital Group Inc. must comply with all applicable Home Capital Group Inc, Home Trust Company, and specific Line of Business policies, standards, guidelines and controls. Additionally, all employees are obligated to become familiar with Home\xe2\x80\x99s risk management framework and understand the operational risk management requirements within their specific business. Employees are also expected to understand and comply with the Company\xe2\x80\x99s Code of Business Conduct & Ethics Policy at all times and escalate any issues or concerns through various reporting channels (i.e. Ombudsman, Compliance Hotline, Whistleblower Policy, etc).