Job Description

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About Wipro:

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients\xe2\x80\x99 most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

• A PROUD HISTORY OF OVER 75 YEARS
• FY22 REVENUE 10.4 BN USD
• WE\xe2\x80\x99RE PRESENT IN 66 COUNTRIES
• OVER 1,400 ACTIVE GLOBAL CLIENTS

Role: Desktop Support Specialist

Role Description:

Performs Problem determination and resolution of mobile Equipment and Software problems through the effective use of available technical resources. Resolves Problems, including completing all related administrative duties. Resolves Customer\'s Equipment/Software mobility Problem tickets.

Key Operational Responsibilities:

• Password Resets on IOS Device
• General technical/customer support for user questions on using the IPad device.
• Installing any missing application or URL into Intune store for Client Application (Approved Application List)
• Seeking Approval for missing application or URL into Intune store for Client Application if not included in Approved Application List.
• Uninstall, Reinstall any corrupt application or URL into the Intune store for Client Application.
• Routing the un-resolved issues to the respective resolver teams
• Hypercare team will route all issues with accessories, device malfunctions, and repair issues with being delivered in unusable state to Tango for resolution
• Resource Skillset and Knowledge Expectations
• Mid knowledge level in mobile device customer support (IPad).
• Mid-level knowledge on Intune application management.
• Mid-level knowledge on App Store management.
• Mid-level customer support role.

Required Skills and Experience:

• History of providing enterprise support, administration and troubleshooting for Mobile Device Management
• Excellent oral and written communication skills
• At least 3+ year of experience in mobility support
• Familiarity with ticketing systems for lifetime management of incidents
• Good knowledge of Apple iOS and Android
• Familiarity with messaging technologies (e.g., email, calendar, contacts)
• Knowledge on MDM products (e.g., Mobileiron, InTune)
• Knowledge on Intune application management & App storage management.
• Knowledge in Autopilot is added advantage (Windows/iOS - phones/computers

Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person\'s race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.

Desktop Support

Wipro