Job Description

Administrative Operations Manager

Fetch Laundry Network

Southwestern Ontario | Full-time

About Fetch Laundry Network

Fetch Laundry Network is a modern textile-care company built on over 60 years of family expertise. We specialize in premium laundry and dry cleaning services, free pick-up and delivery, and textile restoration for residential, commercial, and insurance clients. As we continue to grow across Southwestern Ontario, we're looking for an Operations Manager to help lead day-to-day execution and elevate our service standards.

The Role

The Administrative Operations Manager is the bridge between ownership and daily operations. This role is responsible for ensuring that people, processes, and service delivery run smoothly, efficiently, and consistently across all locations and routes.

This is a

hands-on leadership role

for someone who thrives in a fast-paced environment, takes ownership, and leads by example.

Key Responsibilities

Operations & Workflow

Oversee daily production, routing, and delivery operations Ensure service timelines, quality standards, and customer expectations are met Identify inefficiencies and implement process improvements Monitor KPIs related to turnaround time, quality, and customer satisfaction

Team Leadership

Supervise and support frontline staff, drivers, and supervisors Assist with hiring, onboarding, training, and performance management Set clear expectations and maintain accountability Foster a positive, professional, and service-oriented workplace culture

Customer Experience

Act as an escalation point for customer service issues Ensure consistent, high-quality service across all touchpoints Support retention of key residential, commercial, and restoration clients

Administration & Coordination

Coordinate schedules, staffing coverage, and time-off requests Work closely with ownership on priorities, reporting, and growth initiatives Support inventory oversight, vendor coordination, and equipment needs Maintain compliance with internal policies and operational procedures

What We're Looking For

Required

3+ years experience in administrative operations and service management Strong leadership and people-management skills Highly organized with excellent follow-through Comfortable problem-solving in real time Professional communication skills (verbal and written) Drivers License

Preferred (but not required)

Experience in laundry, dry cleaning, restoration or service businesses Familiarity with scheduling, routing, or POS/CRM systems

Who You Are

A natural leader who earns respect through action Calm under pressure and solutions-focused Detail-oriented but able to see the big picture Comfortable being the "go-to" person when decisions are needed Motivated to grow with a company--not just fill a role

What We Offer

Competitive salary (based on experience) Growth and advancement opportunities A leadership role with real influence and autonomy Supportive ownership and a strong, values-driven culture The chance to help shape the future of a growing Ontario-based brand
Job Type: Full-time

Pay: From $52,000.00 per year

Work Location: In person