Job Description

Let us welcome you home at White Heather Manor, an Optima Living Community (Mental Health) in Kelowna, BC.
Optima Living operates Independent Living, Assisted Living, Supportive Living, Mental Health and Memory Care communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada.
Our Vision: For every person to feel at home.
This is truly supported by our credo. Let us welcome you home. All of us here feel it is an honour to work with our residents and we advocate a resident-centered approach where the Resident, is the focus of all our endeavors.
Reporting to the General Manager, the Administrative Assistant performs a variety of clerical duties to support the care services operations within the community. Duties include Scheduling, payroll, assisting with residents' funds, directing visitors, responding to inquiries, performing keyboarding and data entry.
Responsibilities

• Performs receptionist duties by receiving telephone calls, handling general inquiries, relaying messages and operating the telephone system and related office equipment as needed.
• Maintains and manages supplies including ordering of office, medical and personal care supplies in consultation with the Director of Care or designate.
• Facilitates communication with care home team members, residents, family members and others through means such as preparing monthly Newsletters, creating distribution lists, drafting memos, responding to inquiries, and directing individuals to the appropriate area.
• Presents a positive and professional image of the organization to all residents, families, visitors, suppliers, inquiries and other interactions.
• Develops and maintains fling system (electronic and hard copy) for items such as admission documents, chart documents, templates of forms and other related items.
• Participates in a variety of meetings and/or in-service as directed.
• Performs clerical duties including word processing, compiling daily resident census, filing.
• Follows Occupational Health Safety Regulations.
• Respects and promotes the Resident Bill of Rights.

• Completion of general administrative program
• Excellent interpersonal and strong communication skills, both oral and written
• Ability to organize and prioritize workloads
• Effective analytical and problem-solving skills
• Experienced in crisis intervention and conflict resolution
• Proficient computer literacy skills
• Must be able to deal with residents and their relatives in a manner that demonstrates tact, empathy and patience
• Physical and mental ability to carry out the duties of the position (including a TB Screening and medical clearance from Physician (or equivalent) upon hire).

• Clear Police Information Check
• Clear Vulnerable Sector Check