Job Description

Job Overview

We are seeking a dedicated and compassionate Administrative & Family Support Coordinator to join our dynamic team. This vital role involves providing comprehensive administrative assistance while offering empathetic support to families navigating complex challenges. The Coordinator will serve as a key point of contact, facilitating communication between families, service providers, and community resources. This position offers an exciting opportunity to make a meaningful impact by empowering families, ensuring their needs are met efficiently, and promoting overall well-being through proactive coordination and support.

Responsibilities

Administrative & Office Coordination

General Administrative Operations Manage incoming calls, emails, and front-desk inquiries. Prepare program documents, reports, checklists, and presentations. Ensure client, and family records are updated, uploaded, and accurately stored for accreditation needs. Assist with incident reports and case notes requiring administrative processing. Assist in administrative preparation for CARF accreditation (records, signatures, training, policy acknowledgments). Track program compliance deadlines and follow-up with appropriate staff.

Technology, CRM & Systems Oversight

Update CRM entries, track follow-ups, and maintain organized client profiles. Assist with managing the phone system, troubleshooting minor issues, and liaising with IT support. Update website content and social media posts related to announcements, hiring, or program updates.

Design & Communications

Create flyers, brochures, and internal/external communication materials using Canva. Draft email templates, announcements, memos, and family communication letters.

Family Support Coordination Client Intake & Family Liaison

Serve as a supportive administrative point of contact for families seeking services. Guide families through intake requirements, scheduling meetings, and collecting documentation. Maintain accurate case notes and follow-up logs in CRM. Assist Family & Practice Supervisor with scheduling assessments, family meetings, or progress check-ins. Help with documentation required for FSCD, PDD, and internal transitions. Support communication flow between supervisors, caregivers, and families.

Qualifications & Skills Required

Proven experience in administrative support, office coordination, or similar role. Strong proficiency in Microsoft Office, Canva, CRM systems, and digital communication tools. Excellent verbal and written communication skills. Ability to multitask, prioritize, and support multiple departments at once.

Preferred

Experience in human services, social work, or disability services. Understanding of FSCD, PDD, respite care programs, or CARF standards. Knowledge of behavioral support documentation or intake coordination. Organize digital and physical files, maintain accurate records, and ensure compliance-ready documentation. Support office scheduling, meeting coordination, and communication across departments. Monitor office supplies and manage orders as needed.
Join us in this rewarding role where your dedication will help strengthen families, foster resilience, and create positive change in our community. We value energetic professionals who are eager to make a difference through proactive support, clear communication, and compassionate service delivery.

Job Types: Part-time, Permanent

Pay: $19.00-$21.00 per hour

Expected hours: 24 per week

Benefits:

Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off
Work Location: In person