Job Description

Our client who is a Service Provider for Employment Ontario, has been delivering employment programs for more than 30 years. With 17 branches across Southern Ontario, their organizational values rest on 4-pillars which are Ethics, Passion, Innovation, and Courage which support the desire and passion to make a positive and sustainable impact for the individuals they serve

They are currently seeking an Administrative Coordinator who has the passion and drive to make a positive and sustainable impact for the individuals we serve. Providing exceptional client experience; creating an environment where clients feel safe, heard, supported, and see progression with skill development, and life stabilization support, leading to sustainable employment and career development.

Key Job Functions

• Demonstrate comprehensive knowledge of our services, eligibility of programs that we administer through Employment Ontario, and how we can support the individual needs of job seekers. With a focus on job seekers that have higher barriers and are furthest from the labor market which also includes individuals from inclusive groups, Youth at Risk, Indigenous, People with Disabilities, Newcomers to Canada, Black and racialized people.

• Responsible to greet and welcome all clients to the branch. Reach out and respond to all inbound inquiries through various portals and incoming telephone calls. Through active listening, you will access and respond to the jobseeker's needs and provide a clear explanation of the free individual support that is provided through Employment Ontario.

• Complete eligibility questions, create client records from data gathered and schedule timely appointments with an Employment Counsellor (virtual/remote). Track and maintain client records ensuring open appointments are being filled and appropriate turnaround times are met. Follow up as required by conducting confirmation calls and or emails confirming appointments.

• Carry out other business initiatives and administrative tasks, as required.

If this sounds of interest to you, please let me know!

Requirements include:
- Ability to Build Rapport
- Active Listening
- Critical Thinking/Problem-Solving
- Time Management/Multi-tasking skills
- Organizational Skills

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.

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Robert Half

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting,...

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