Job Description

JOB POSTING #2025-30-13

INTERNAL/EXTERNAL

Food Bank

Administrative Assistant

Wage: $21.00 - $22.50 per hour

Full Time: 35 hours per week, Monday to Friday

Permanent

Provide Reception and Office Support for the Food Bank

Join the team at Archway

Come Help Us Help People

Location: Abbotsford

On Site

Job Summary:

The Administrative Assistant - Reception and Office Support provides administrative support for the Archway Community Services Food Bank and the programs it runs. The Administrative Assistant will demonstrate a level of experience that will allow them to act with a high degree of tact in dealing with the public, staff, and community partners. A pleasant mannerism and telephone voice, the ability to deal effectively and pleasantly under pressure and the ability to handle cash will be required. The Administrative Assistant will value all people and their diversity and will demonstrate this in providing service in a timely, courteous, and friendly manner. Further, the Administrative Assistant will maintain harmonious working relationships with all personnel and will display a non-adversarial, non-confrontational, and cooperative approach in the completion of all tasks. This position supports the Food Security Manager in adopting and implementing a human rights/equity based social justice lens to food related activities at the Food Bank.

Your Role:

Assisting the public, staff, and community partners in providing information and resources, responding to their inquiries and concerns, and providing referrals. Providing ongoing resource information for the public and maintaining up to date information for the Food Bank and its programs. Processing and managing all incoming and outgoing mail, and other documentation. Delivering excellent customer service by answering phones, voice mail messages and directing accordingly. Rescheduling client food pick up appointments using the client data system Link2Feed. Collecting and issuing temporary tax receipts for all financial donations that come to the Food Bank Reception and through the mail. Ordering office supplies and maintaining inventory. Performing clerical tasks such as filing, photocopying, and scanning of documents. Other duties as assigned.
This position is a great fit for someone who has great interpersonal skills, enjoys liaising with members of the public from all walks of life, and is able to remain calm in stressful situations.

Our Offer

Wage: $21.00 - $22.50 per hour. A full-time position at 35 hours per week, availability Mondays to Fridays, from 8:30 AM to 5:00 PM. Permanent.
Benefits include:

Three weeks pro-rated vacation in your first year; four weeks in your second year. Three pro-rated wellness days per year. Pro-rated sick leave days per year. Opportunity to exchange a statutory holiday for a cultural day celebration. A great benefits plan including extended health and dental; you choose your plan. A pension plan; Archway meets your contribution. Employee and Family Assistance Program. Access to online wellness resources including newsletters, physical health videos, and wellness events. Free use of Archway's wellness equipment. Great in-house training opportunities. Rewarding work in a positive and supportive environment. Work/Life balance.

Getting an Interview - you will be considered if you have:

High school Diploma, GED or equivalent credential. One year's experience in a customer service or reception position. Experience working with vulnerable populations in crisis is an asset. Previous experience in the field of social services is an asset.

The Job Requires you to have:

Excellent verbal, written, and active listening skills; able to communicate respectfully and effectively with people from a variety of backgrounds and experiences. Must have good typing skills (50 words per minute) and demonstrated organizational skills. demonstrated organizational skills. Strong computer competency, able to use Microsoft Office365 and virtual meeting platforms such as Microsoft Teams, and the internet. Ability to remain calm and respectful in heightened or crisis situations. Familiarity with office machines, including photocopiers, fax machines and postage machines. Familiarity with Archway and community resources is an asset. Ability to sit for long periods of time using the computer/keyboard and screen. Ability to lift up to 20lbs. Ability to work in person with members of public and staff, which requires a high-level of social interaction and engagement, requiring adherence to health and safety protocols. Ability to interact with people in difficult or crisis situations. A satisfactory Criminal Records Check is a condition of employment.

Closing date is October 7, 2025

TO APPLY

Interested applicants are to reference

Posting #2025-30-13 in the subject line.

Please submit your cover letter and resume online only:
jobpostings@archway.ca
Job Posting #2025-30-13

No phone calls please. Only short-listed applicants will be contacted

.

Must be legally entitled to work in Canada.

Your resume may also be forwarded to other Programs for their consideration for their job vacancies. If you do not wish for your application to be shared with other Programs, please send an e-mail to jobpostings@archway.ca with DO NOT FORWARD TO OTHER PROGRAMS, in the subject line of the e-mail and the job reference number to which you applied, in the body of the e-mail.

Archway's goal is to be a diverse workforce that is representative, at all job levels, of the people we serve. Equity and diversity are essential to excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including Indigenous identity, race, colour, ancestry, place of origin, political belief, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, or age.

We acknowledge that we gather on the traditional and unceded territory of the Sto:l? people. Sto:l? territory extends from the mouth of the Fraser River to Boston Bar. Locally, this includes the Matsqui First Nation and Sumas First Nation. We give them thanks for sharing their land and resources with us.

We invest in the mental health and wellbeing of our employees.

We're proud to share that Archway was recently recognized for having a 5-Star Safety Culture!

Every year, Canadian Occupational Safety (COS) recognizes organizations across Canada that exemplify excellence in fostering robust workplace safety cultures. Winners demonstrate a commitment to proactive risk management, comprehensive training, and employee engagement.?

This award reflects our ongoing commitment to creating a workplace environment where employees feel safe, seen, and supported.

If you're interested in working for an organization where safety is a priority, come work with us at Archway.

Job Types: Full-time, Permanent

Pay: $21.00-$22.50 per hour

Expected hours: 35 per week

Benefits:

Casual dress Company events Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Vision care Wellness program
Application question(s):

A satisfactory Criminal Records Check is a condition of employment.
Education:

Secondary School (required)
Experience:

Customer service: 1 year (required) working with vulnerable populations in crisis: 1 year (preferred) social services: 1 year (preferred)
Work Location: In person

Application deadline: 2025-10-07