Job Description

Job Title:

Administrative Assistant & Academy Support

Location:

Northern Strength Academy - Whitehorse, YT

Position Type:

Part-Time (25-30 hours per week)

Compensation:

$24.00-$30.00 per hour depending on experience

About Northern Strength Academy

Northern Strength Academy is Whitehorse's premier strength & conditioning facility, offering expert coaching, athlete development, and community fitness. We're looking for a dynamic and detail-oriented Administrative Assistant & Academy Support team member to help our growing team continue to provide excellent service in a welcoming training environment.

Position Overview

The Administrative Assistant / Gym Support is the first point of contact for members and guests, assisting with client service, scheduling, facility presentation, and communication. This role is ideal for someone who thrives in a fast-paced, people-first environment and enjoys staying organized, proactive as part of a collaborative team.

Key Responsibilities

Administrative Support & Client Services

Greet clients, answer phones, and respond to emails, messages and social media promptly Handle front desk duties including registration, appointment scheduling, class scheduling, event management and sales using Mindbody software Manage daily communication: inbox, voicemails, phone inquiries Assist clients with memberships, bookings, account issues and general gym info Support administrative tasks for Owner and Coaches (printing, updating forms, basic accounting, waitlist management, inventory ordering and record keeping) Provide exceptional in-person and digital customer service representing the NSA brand and products

Gym Operations, Facility Presentation & Marketing Materials

Ensure the gym is presented in an inviting, organized and visually appealing manner for members and visitors Presentation tasks: manage signage, posters and educational materials, towels/laundry, supplement inventory and presentation, refresh front desk and office areas Maintain and update in-gym signage and bulletin boards Print and post marketing materials, class schedules, and event flyers Help prepare and manage for on and off location events, competitions and seminars Restock supplements and organize display areas Sport science equipment and software support and maintenance as needed

Marketing & Communication Support

(Optional based on interest)

Post basic stories or updates to Instagram (e.g., class reminders, gym vibes) Assist with minor content or email marketing support if interested Collaborate with marketing team for in-gym promotions Collaborate with marketing team for social media and email marketing (newsletters and weekly posts) Capture content as needed or requested
*

Qualifications & Skills

Previous experience in administration, customer service, or gym setting preferred Comfortable using software (Mindbody, email, social media, messaging apps, spreadsheets, Canva) Social media and content capturing experience across multiple platforms Friendly, approachable, and confident in communicating with clients Highly organized with strong time management Able to work independently and as part of a team First Aid/CPR (or willingness to obtain) considered an asset Interest in sport, fitness or strength training is a bonus, but not required

Schedule

25-30 hours per week (flexible mix of weekday mornings, evenings, and some Saturdays) Ideal for someone seeking consistent part-time work with opportunity for more during busy seasons

Perks

Free gym membership Involvement in a fun, dynamic, and purpose-driven team Opportunity for growth in administrative, operations, and fitness-based roles

To Apply

Send your resume and a brief cover letter explaining why you're a great fit for this role to

info@northernstrength.ca

Job Type: Part-time

Pay: $24.00-$30.00 per hour

Expected hours: 25 - 30 per week

Benefits:

Company events Flexible schedule On-site gym Store discount
Work Location: In person