Job Description

The salary range for this position is CAD $28.80/Hr. - CAD $30.53/Hr.Job SummaryCome work as an Administrative Assistant with Vancouver Coastal Health (VCH)!Vancouver Coastal Health is looking for an Administrative Assistant to join the Intensive Case Management Team (ICMT) in Vancouver, BC. Apply today to join our team!The Road to Recovery Intensive Care Management teamThe Road to Recovery Intensive Care Management team is part of Vancouver Community Specialized Substance Use Services and the Road to Recovery Initiative. The team follows BC provincial ICMT standards and guidelines. The target population is a cohort of clients who struggle with severe problematic substance-use, mental health, and chronic health conditions, and who are motivated to make changes towards recovery. This cohort often has repeated admissions to bed-based withdrawal-management services and requires intensive clinical outreach services. The team approach is 7 days/week, up to daily contact, wrap-around, multidisciplinary, and recovery focused.As an Administrative Assistant with VCH, you will:

• Perform administrative/clerical support functions for a department and/or program.
• Screen and prioritize incoming materials.
• Supervise clerical staff as required.
• Act as a receptionist; answer telephone and greet visitors, determine nature of call/visit, take or relay messages or provide general information about program, services and/or other community resources or refer to others.
• Provide assistance with recruitment requests; complete information for posting purposes according to procedure when directed to fill vacancies.
• Provide assistance with monitoring and analyzing program budget.
• Process and/or monitor expenses.
• Perform word processing duties; draft forms, prepare/type letters, memos, and reports.
• Transcribe assessments, case reviews, progress notes and summaries.
• Assist with web-site maintenance and other communication strategies including resources and communication bulletin boards.
• Compile statistics, maintain timekeeping records, maintain departmental levels of stationery and make arrangement for building and/or office equipment maintenance and repairs.
• Maintain client charts.
• Schedule/arrange appointments/bookings for clients.

QualificationsEducation & Experience

• Grade 12.
• Office Administration Certificate plus three (3) years recent related experience or an equivalent combination of education, training, and experience.

Knowledge & Abilities

• Knowledge of general office procedures.
• Knowledge of medical terminology.
• Ability to type at 50 w.p.m.
• Ability to keyboard 6,000 keystrokes per hour.
• Ability to establish and maintain rapport with clients.
• Ability to communicate effectively/tactfully both verbally and in writing.
• Ability to compose business correspondence.
• Ability to plan, organize and prioritize.
• Ability to work under the pressure of interruptions and adapt to changes.
• Ability to problem solve and take initiative.
• Ability to work both independently and as a member of a multidisciplinary team.
• Ability to do basic mathematical calculations.
• Ability to operate related equipment.
• Basic computer literacy to operate a computerized client care information system and word processing, spreadsheet, Internet and e-mail software.
• Physical ability to perform the duties of the job.

Closing StatementThe Road to Recovery Intensive Care Management team is part of Vancouver Community Specialized Substance Use Services and the Road to Recovery Initiative. The team follows BC provincial ICMT standards and guidelines. The target population is a cohort of clients who struggle with severe problematic substance-use, mental health, and chronic health conditions, and who are motivated to make changes towards recovery. This cohort often has repeated admissions to bed-based withdrawal-management services and requires intensive clinical outreach services. The team approach is 7 days/week, up to daily contact, wrap-around, multidisciplinary, and recovery focused.The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.WHY JOIN VANCOUVER COASTAL HEALTH?VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.Only short-listed applicants will be contacted for this posting.***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health.

Vancouver Coastal Health