Job Description

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Job ID:

J1022-0418

Job Type:

Regular Full Time

Job Category:

Academic Administration

Open Positions:

1

Faculty / Department:

Telfer School of Management / Graduate Programs

Campus:

Main campus (downtown)

Union Affiliation:

Support Staff (SSUO)

Date Posted:

October 27, 2022

Closing Date:

November 6, 2022

Hours per week:

35

Salary (Grade: 07) Hiring salary range
$53,636-$67,750

*Job title under review

The University of Ottawa-A crossroads of cultures and ideas

The University of Ottawa is home to a dynamic community of over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroad of cultures and ideas, where bold minds come together to inspire game-changing ideas. We believe in the power of representation, and that increasing the diversity of our faculty and staff supports this objective. Our goal is to provide students with the best possible learning experience, in an environment that reflects the diversity of its people, their ideas, and their identities.

We are one of Canada's top 10 research universities-our professors and researchers explore new approaches to today's challenges. One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe. Our employees come together around the shared purpose of constant improvement, personal development, service excellence, teamwork and a passion for learning with a desire to make uOttawa and the world a better place. Everyone's contributions are valued, we all play a part in making uOttawa a world-class institution. Most importantly, we make it possible for you to achieve your full potential. Because at uOttawa, you belong!

*This position may be eligible for a telework arrangement. Learn more about our telework guidelines

About the Telfer School of Management
The Telfer School of Management at the University of Ottawa is located in the heart of Ottawa and is the proud academic home of some 4,300 students,200 faculty members, over 100 staff members, and over 30,000 alumni.

At Telfer, everything we do from teaching to research, to policy advice is firmly aligned with helping Canada reach its potential. We believe that better business practice means a better Canada and that a better Canada means a better world.

Position purpose:
Reporting to the Program Manager, EMBA, the incumbent will act as primary point of contact for all students registered in Telfer Graduate Programs. Provide support by planning, coordinating and executing various academic and administrative activities to ensure an exceptional student experience is delivered. Plan and organize all academic activities (student relations, event planning and logistics, and resource coordination) of the faculty's graduate programs with the objective of ensuring the highest level of student satisfaction.

In this role, your responsibilities will include:

• Communicating with students all pertinent information over the course of the duration of the program (scheduling, course materials, important deadlines and notices, etc.).
• Ensuring rapid communication following students' requests by answering general questions they submit via email, telephone, or in person.
• Gathering, evaluating and communicating the relevant information in order to redirect students to the appropriate services and ensure they receive the proper support to improve their academic performance for retention purposes.
• Assessing and relaying student needs to the Program Managers and Program Directors in the spirit of constant improvement and optimization of the student experience.
• Performing basic academic functions in student files such as course registrations, grade entry, etc.

What you will bring:

• Post-secondary education in business management, marketing or other related areas. Knowledge of Microsoft Office Suites: Outlook, Word, Excel, PowerPoint, Access
• Minimum of 2 years of experience in event planning and event coordination
• Demonstrated strength in client engagement and relationship building
• Ability to prioritize, lead, organize, coordinate and manage concurrent projects in a result oriented environmentAbility to work independently with clear set of plans and priorities in a fast-paced, high energy and entrepreneurial work environment
• Ability to think critically and creatively to quickly solve issues/concerns with a focus on helping the programs to have successful cohort year over year
• Bilingual - French and English (spoken and written)
• Ability to work variable hours according to the class schedule for each program (evenings and week-ends).
• Ability to travel occasionally for administrative support during experiential learning initiatives.

Bilingualism: French and English (spoken and written); to be considered for this position, candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:

Planning: Organize in time a series of actions or events in order to realise an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

#LI-Hybrid

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We are at our best when everyone has a seat at the table, and when we are made to feel like we belong. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click to find out more.