Job Description

The Administrative Assistant - Physician formally reports to the Clinical Manager while providing day-to-day clinical and administrative support to two plastic surgeons. Your primary responsibility is to ensure exceptional patient care and satisfaction throughout the entire surgical process. You will serve as a liaison between patients, surgeons, and other medical staff, playing a crucial role in managing patient inquiries, scheduling appointments, and coordinating the logistics of the patient's health journey.


DUTIES & RESPONSIBILITIES:

Organizing physician's schedule Answering, screening, and transferring phone calls Maintaining patient confidentiality Creating and maintaining an efficient filing system for research and administrative matters Assisting with drug approval letters and disability applications on behalf of patients Maintaining an updated database of appointments, diagnoses, and disposition decisions Typing and providing assistance with the preparation of research documents, teaching materials for seminars/lectures, grant proposals/publications, and presentation materials Accurate handling and preparation of OHIP billing procedures Overseeing of accounts receivable and payable functions for physicians Managing research accounts Providing basic office management and organization, maintaining an updated inventory or supplies and equipment Booking travel and hotel arrangements, meeting rooms, and catering as required Accurate transcription for correspondence for physician's office could include dicta typing

QUALIFICATIONS:



Graduate of a recognized Medical Administration or Medical Secretarial program, or equivalent experience Successful completion of a Medical Terminology certificate Excellent communication and interpersonal skills, with the ability to effectively communicate to patients Exceptional organizational skills and attention to detail. Proficiency in using electronic medical record (EMR) systems and scheduling software. Proficient computer skills with advanced knowledge of Word, Excel, Adobe, and PowerPoint, Hubspot CRM Experience in website, social media management and content creation is a bonus Ability to work in a fast-paced environment, prioritize tasks, and manage multiple responsibilities simultaneously. Understanding of medical billing and insurance processes preferred Proven experience in medical office administration, preferably in a plastic surgery or other surgical services Ability to work independently and as a member of a high functioning team

Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.