Job Description

Title: Administrative Assistant, Homeowner Experience Location: 3203 93rd Street NW, Edmonton At serviceQ, our people make the difference. We offer an exciting place to build your career with competitive compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and employee discounts. Job Overview Reporting to the Service Manager, as the Administrative Assistant, Homeowner Experience you will support the warranty team and handle a variety of administrative and clerical tasks. Your day-to-day responsibilities will include:

• Monitoring and generating reports for Customer Satisfaction Survey Scores.
• Assisting in the development and improvement of homeowner experience processes and collateral to enhance Customer Satisfaction Scores.
• Preparing and distributing warranty certificates and deficiency lists.
• Administering all prescheduled homeowner check-ins and collating final warranty deficiency lists.
• Compiling homeowner job files and distributing Homeowner Interaction Record upon completion of warranty.
• Maintaining documentation and online portal to ensure updated warranty guidelines, policies and procedures are accessible to homeowners.
• Working safely and adhering to Qualico\xe2\x80\x99s Safety Program and relevant safety regulations.
• Providing support to other project duties as assigned.

As our ideal candidate, you are\xe2\x80\xa6

• Organized; you effectively manage your time while balancing multiple priorities.
• A strong communicator; you clearly express your thoughts in conversation and in written communication.
• An active listener; you seek to understand and listen to others in a non-judgmental way.
• Detail oriented; you focus on detailed accuracy when dealing with a high volume of work.
• A team player; you contribute as a team member and share equally in the exchange of ideas, concepts and process outcomes.

Essential Requirements

• High School Diploma, or equivalent.
• Minimum 2 years of related customer service or administrative experience (Manufacturing, retail, construction, new home sales, warranty or similar).
• Satisfactory verification of criminal record check.
• Proficient using office equipment, Microsoft Office Programs (Outlook, Teams, SharePoint, Word, Excel) and construction management software (NewStar, On-Location Warranty, BuilderGO, etc.).

Preferred Requirements

• Certificate/Diploma in Administration is preferred.

What We Value

• Creating trusting and successful working relationships.
• Setting clear, measurable and achievable goals.
• Cooperating with team members in an open, positive and respectful manner.
• Taking responsibility for the outcomes of decisions and actions.
• Staying current with technical job skills.

Work Conditions You primarily work in an office setting during regular business hours. Travel to sites and overtime may be required on an infrequent basis. About Us Qualico is a fully integrated real estate development company with offices in Winnipeg, Calgary, Edmonton, Vancouver, Regina, Saskatoon, Austin and Dallas-Fort Worth, Texas. Since its inception in 1951, the company\xe2\x80\x99s activities span the entire real estate spectrum and include residential land acquisition and development, single-family and multi-family home divisions, commercial and industrial development, property management, concrete ready mix, building supply and manufacturing divisions. To learn more, click here. serviceQ is a new concept in post-occupancy service that helps protect your most important investment, your new home. serviceQ is dedicated to delivering on that commitment and are devoted to a distinctly exceptional service experience. Qualico welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process. Candidates being considered will be contacted. We thank you for your interest. Join our Talent Community to stay up to date on job opportunities and to find out why we have the best reasons to come to work every day.