Job Description

Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It's all about fulfilling our promise with a personal approach. With our team, you'll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.



What you will do...

Independently manage low- to intermediate-complexity auto claims from collision to total loss. Investigate, evaluate, and settle claims fairly and efficiently, with timely reserving and same-day settlement offers. Identify and escalate claims involving injury or third-party property damage for appropriate reassignment or consultation. Work closely with appraisers, repair shops, and rental vendors to control costs and ensure timely service. Ensure accurate, compliant documentation that meets internal and regulatory standards. Communicate clearly with policyholders, brokers, and internal teams to manage expectations, providing consistent updates through all stages of the claim. Spot potential fraud, litigation, or complex claims and escalate appropriately. Support surge response during CAT events and assist in high-volume situations. Take on stretch assignments to grow toward more senior adjusting roles.

What you will bring...

2-4 years of auto claims adjusting experience. Post-secondary education in Insurance, Business, or related field; CIP designation in progress preferred. Proficient understanding of auto claims processes, vendor collaboration, and cost control measures. Familiarity with claims management systems and digital file documentation tools. Strong decision-making and investigative abilities. Excellent verbal and written communication skills. High attention to detail and organizational skills. Customer-first mindset with professional and empathetic communication.

What we offer...

In return, we'll give you countless opportunities to learn and grow. You'll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company's success through our incentive plan. And with our hybrid work model, you get the best of both worlds - the ability to collaborate and connect with great colleagues and to enjoy the benefits of working from home.

Intrigued? We can't wait to hear from you!



If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.



A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.