Job Description

Who is PBC Solutions?

PBC Solutions Ltd. is a wholly owned subsidiary of PBC Health Benefits Society (operating as Pacific Blue Cross). Our mandate is to design, transform, and deliver the benefits and claims administration services offered by governments and other large organizations along with our consortium partners Advanced Solutions (which is our information management partner), NTT DATA, and EY.

Starting in the spring of 2023, PBC Solutions will administer Health Insurance BC Services (HIBC) on behalf of the BC Ministry of Health. HIBC Services administers medically-necessary insured doctor and hospital services through the Medical Services Plan (MSP) and drug coverage through the PharmaCare and Fair PharmaCare programs.

Position Summary
Under the broad managerial direction of the President, PBC Solutions, the Executive Assistant provides professional administrative support services to the President and Senior Vice-President (SVP), which involves a high degree of exposure to confidential information affecting the organization\xe2\x80\x99s strategy, operations, human resource and labour relations activities and which involves judgement on how that material is to be handled. Communicates on an ongoing basis with other members of the executive team, key contacts and union officials as well as external clients, partners and agencies. Prepares executive and board reports for President and/or SVP approval. Prepares forms, templates, frameworks, presentations, proposals, reports and manuals.

Primary Duties Executive Support Services
Provides professional administrative support services to the President and SVP by:

Collecting and managing executive, leadership and board reports for review, attending and taking meeting minutes at select meetings and tracking or taking on action items to act on from those meetings;

Communicating on an ongoing basis with; members of the executive and senior leadership team, senior and front-line leadership, partners or clients and external agencies to maintain awareness of schedule agenda or meeting pre-requisite changes

Managing, screening, categorizing, prioritizing incoming President and SVP correspondence and calls including those of a confidential and sensitive nature and with the potential to affect the workforce; determines appropriate recipient based on nature and subject matter and redirects as appropriate;

Coordinating the smooth flow of information and determining appropriate courses of action for escalating and addressing urgent matters arising in the President or SVPs absence. Assessing priorities and managing the inbound escalations to accommodate changing priorities and demands; coordinates the execution of internal and external conversations, including booking meeting, requesting, and organizing research materials; * Researching and compiling data, preparing presentations from rough notes; organizes and presents information to a wide range of internal and external meetings; using the advanced features of presentation, word processing, task, planning, spreadsheet software; prepares executive and Board reports

• Composing, drafting and preparing outgoing correspondence for signature;

Other * Leads and/or takes an active role in a variety of department projects and initiatives, internal or external. Represents PBC Solutions in their area of expertise.

• Handles and coordinates President and SVP business; travel, schedules, expense reimbursement
• Maintains up to date knowledge of PBC Solutions strategic objectives, roles and responsibilities, policies, procedures, protocols and organizational structure and technological advancements in office automation tools.
• Other duties as assigned

Required Experience and Qualifications

• Post-secondary coursework in an administrative program or relevant field (Business Administration, Commerce, Economics, etc.)
• A minimum of 3 years\xe2\x80\x99 experience in the Life and P&C insurance industry or as an Executive Assistant
• Minimum of 1 year experience successfully managing sensitive or complex information
• Demonstrated proficiency in MS Office software, including Sharepoint, Teams, Outlook, Word, Excel and PowerPoint
• Recent experience working with Boards of Directors, Sr. Levels of Government and Other executive settings is preferred.

Required Competencies

• Excellent written, interpersonal, and verbal communication skills at various levels
• Demonstrated ability to always maintain confidentiality, and to apply appropriate judgement in handling and managing sensitive information, particularly private data, legal filings
• High degree of accuracy and attention to detail.
• Able to multitask and take initiative with the ability to prioritize and manage multiple projects effectively with little direction
• Projects a positive demeanour while providing superior customer service both internally and externally
• Excellent collaboration skills and the ability to work in a team environment while demonstrating the ability to maintain composure in high stress situations
• Strong interpersonal skills with the ability to work collaboratively as a member of a team
• Demonstrated analytical and logical thinking, sound judgement skills with the ability to engage necessary resources to solve complex problems
• Self-motivated and able to work effectively autonomously and in a team-oriented environment.
• Excellent time-management and organizational skills with great attention to detail
• Quick learner and adaptable to an ever-changing environment

Travel/Work Location

• Hybrid

What\'s in it for you

We offer market competitive total compensation, including an annual incentive bonus plan, market-based salaries, and a robust modular health & dental benefits plan, with flexible options that will meet you and your family\'s needs. Our modular benefits plan includes access to a Health Spending Account (HSA) and the option to direct excess benefits credits to a Retirement Savings Plan (RSP), HSA or combination of both, for all eligible employees.

We also offer a generous paid leave policy and a Defined Benefit Pension Plan (PSPP), for all eligible employees.

We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender or gender identity, sexual orientation, religion, ability, education level, parental status, or socioeconomic status.

PBC Solutions is an equal opportunity employer and welcomes applications from all qualified candidates.

To request an accommodation in completing this application, pre-employment testing, interviewing or otherwise participating in the employee selection process, please direct your inquiries to hr@pbcsolutions.ca

Does this opportunity resonate with you?

Are you seeking a work environment that will challenge you, provide stretch opportunities, and support your success and growth? Then you\'ve found your ideal work environment - Apply today please! We\'d love to talk with you to explore this opportunity further with you.

Please note, if selected for this opportunity, you will be required to undergo a background check in accordance with PBC Solutions policies.

We sincerely thank all candidates for their interest, however only those selected to continue in the recruitment process will be contacted.

How we work

Our Guiding Principles

Honesty \xe2\x80\x93 We will be truthful. We will create a safe environment to communicate proactively, openly and with respect. We will be transparent and genuine with our interests.

Integrity \xe2\x80\x93 We will act consistently to do the right thing and ensure our words and actions align. Embracing opportunities and challenges, we will live our shared values and vision.

Reciprocity - We will strive for fair and balanced exchanges leveraging our unique strengths and resources, recognizing this requires an ongoing give and take. We will win and lose as one.

Autonomy \xe2\x80\x93 We respect and acknowledge the interests of each party. We trust each other to make decisions and act based on our diverse strengths to achieve our mutually desired outcomes.

Loyalty \xe2\x80\x93 We will be bold, brave, and committed to our relationship. As partners, we will advocate for one another, celebrate our successes, and have each other\xe2\x80\x99s back through our challenges.

Equity \xe2\x80\x93 We commit to a balanced partnership. We will make decisions and act based on a fair assessment of capabilities, risks, constraints, and opportunities to achieve mutual success.

Our Intended Behaviours

Communication \xe2\x80\x93 We actively communicate in a timely, open, respectful, and responsive manner with the intent to gain understanding and find solutions.

Flexibility \xe2\x80\x93 We will be agile, adaptable, and creative to enable responsive service delivery and embrace challenges and change with an open-minded and positive attitude.

Perspective \xe2\x80\x93 We seek to understand interests, assumptions, actions, and diverse backgrounds by actively sharing and exploring all points of view.

Focus \xe2\x80\x93 We will use our Shared Vision as our North Star to evaluate, prioritize, and deliver successful results.

Trust & Confidence \xe2\x80\x93 We lead with trust. We consistently behave in ways that earn and inspire confidence by being credible, reliable, and transparent even when vulnerable.

Feedback \xe2\x80\x93 No surprises. We will maintain a strong relationship through timely, purposeful feedback in a safe, respectful, and collaborative environment.

Solution-oriented \xe2\x80\x93 We see possibilities rather than limitations. We use our diverse capabilities to develop options to resolve our challenges.

PBC Solutions