As an Accounts Payable Resolutions Officer with the Investigations team, you will be responsible for accurate, timely and complete processing of requests received into the API mailbox coving North America, UK and the Caribbean. You will also be responsible to effectively analyze issues and provide resolution and backup information to escalated processing, vendor and business partner inquiries, using expert knowledge of accounts payable processes. You will act as subject matter expert for vendor and business partner care issues, identifying continuous improvement opportunities, developing action plans and solutions as well provide support and liaise with the Accounts Payable departments across the floor for escalations on accounts payable transactions.
WHAT WILL YOU DO?
Takes ownership and accountability for the resolution of issues and concerns at the first point of contact; demonstrating a long-term perspective in addressing vendor/business partner concerns
Provides consistent and high-quality service in processing of accounts payable transactions within established benchmarks contributing to achievement of service levels
Ensures all documents/data are examined for completeness and accuracy, and takes appropriate steps to correct any errors or omissions
Proactively identifies and recommends solutions to recurring errors and service gaps; acts as a referral point/Subject Matter Expert (SME) for sales and service RBC employees
Maintains generic mailbox to ensure inquiries are answered promptly, within Service Level Agreement and assist in cross training of other team members as needed.
Exercises due diligence in following operational risk policies, procedures, standards and guidelines.
Assist in reviews of procedure documents, audit requests and SOX reviews, Reporting and Recovery of funds.
WHAT DO YOU NEED TO SUCCEED?
Must have:
University or college degree in accounting or finance
2 years of operations experience in a financial sector environment
Excellent communication, organizational and multitasking skills and ability to prioritize activities to ensure objectives are met
Proficient in Microsoft suite of applications, intermediate to advanced excel
Nice-to-have
:
Knowledge in accounts payable processing
Knowledge with Journal Entries, Coupa, Procurement, SAP
Exposure to Lean Six Sigma (LSS) or process improvement
Some knowledge of all Regulatory and Compliance rules, Internal Audit reviews
WHAT'S IN IT FOR YOU?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work
# LI - Post
Job Skills
Communication, Critical Thinking, Customer Inquiries, Customer Interactions, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management
Additional Job Details
Address:
120 WESTERN PKY:BEDFORD
City:
Bedford
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Contract (Fixed Term)
Pay Type:
Salaried
Posted Date:
2025-09-24
Application Deadline:
2025-10-10
Note
Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I
nclusion
and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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