Job Description

Company DescriptionRecognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine\'s World\'s Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city\'s sparkling Inner Harbour.This Forbes Recommended, Four-Star property, offers 431 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, and Q Bar with its regionally focused cocktail culture was recently named to Canada\'s 50 Best Bars list. World famous Tea at the Empress is a bucket list experience in the hotel\'s sophisticated Lobby Lounge. Located on Vancouver Island, Canada\'s Castle on the Coast is the ideal starting point to explore British Columbia\'s stunning natural beauty.What is in it for you:

• Exclusive Employee and Friends & Family Discounts at Fairmont Empress Hotel
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Opportunity to develop your talent and grow within your property and across the world!
• Complimentary meal during your shift through our Colleague Dining Program
• Complimentary uniform laundering
• Hourly wage between $26.02 - $ 29.73

What you will be doing:

• Preparation of invoices
• Respond to guest and credit card inquiries on a daily basis
• Analysis and preparation for billing of accounts
• Maintenance of guest ledger
• Accuracy and maintenance of Accounts Receivable filing system
• Other duties as assigned

QualificationsYour experience and skills include:

• A minimum of two years recent (in the last five years) combined experience in Accounting and/or Front Office in a hotel of comparable size and level of guest service
• Impeccable grooming and presentation
• Completely fluent English language skills; both written and verbal
• Demonstrated a high level of responsibility and commitment
• A clear, precise, polite and helpful telephone manner
• Excellent organizational skills and high attention to detail
• A team player with proven success in relationship building
• Commitment to provide excellent service and exceed guests\' expectations
• Proficiency of Property Manager, MS Word, Excel and Outlook required
• Must be recommended on the Heart of the House SRI

Additional InformationPhysical Aspects of Position (include but are not limited to):

• Occasional standing and walking
• Occasional bending and kneeling
• Occasional carrying and lifting up to 20lbs
• Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Your team and working environment: Welcome to Canada\'s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds - where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\'s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visitDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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