Account Support Rep Level 1

Ottawa, ON, Canada

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Description:
Note: Must be bilingual, able to speak in English and French
"Account Support Rep (ASR) (Level 1)

ESSENTIAL FUNCTIONS:

Provides support to all Client Associate positions to facilitate client deliverables
Provides backup and peak workload support
Establishes support coverage schedules with Operations Managers and Site Leads
Supports training of new employees, as required
Supports administrative tasks, as required
Communicates to Site Lead and Manager all process opportunities identified during support period
Provides operational support for print, mail, courier and imaging equipment and operations
Provides outstanding customer communications and client service
Ability and willingness to learn and develop
Travels to supported accounts using reliable dependable transportation
Flexibility to adapt to various client environments in an organized and professional manner
Ability to work in a team environment or single person environment with minimal supervision
Able to lift and move up to 50 pounds

SKILLS:

Ability to resolve and escalate issues
Excellent verbal and written communications
Excellent organizational and time management skills
Ability to manage multiple tasks
Computer skills
Basic knowledge of file conversion or graphic arts applications such as Adobe Acrobat

EXPERIENCE:
6 months to 1 year experience delivering customer service

EDUCATION:
Minimum High School diploma or equivalent

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