Account Support Rep Level 1

Ottawa, ON, Canada

Job Description


Description:
Note: Must be bilingual, able to speak in English and French
"Account Support Rep (ASR) (Level 1)

ESSENTIAL FUNCTIONS:

  • Provides support to all Client Associate positions to facilitate client deliverables
  • Provides backup and peak workload support
  • Establishes support coverage schedules with Operations Managers and Site Leads
  • Supports training of new employees, as required
  • Supports administrative tasks, as required
  • Communicates to Site Lead and Manager all process opportunities identified during support period
  • Provides operational support for print, mail, courier and imaging equipment and operations
  • Provides outstanding customer communications and client service
  • Ability and willingness to learn and develop
  • Travels to supported accounts using reliable dependable transportation
  • Flexibility to adapt to various client environments in an organized and professional manner
  • Ability to work in a team environment or single person environment with minimal supervision
  • Able to lift and move up to 50 pounds
SKILLS:
  • Ability to resolve and escalate issues
  • Excellent verbal and written communications
  • Excellent organizational and time management skills
  • Ability to manage multiple tasks
  • Computer skills
  • Basic knowledge of file conversion or graphic arts applications such as Adobe Acrobat
EXPERIENCE:
6 months to 1 year experience delivering customer service

EDUCATION:
Minimum High School diploma or equivalent

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Job Detail

  • Job Id
    JD2266909
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Ottawa, ON, Canada
  • Education
    Not mentioned