Job Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

At Home



Reporting to the Leader of Financial Integrity and Controls (FIC) Shared Services ; the Account Manager will perform a variety of balance sheet management and reporting functions. As a shared service the Account Manager role may include a shared accountability across functional business areas such as:

Affinity Markets

Distribution

Group Benefits

IGP

Individual Life Insurance

Individual Wealth Management

Balance sheet management is a critical function that identifies potential risks to the company, clients, and shareholders.

In conjunction to balance sheet management this role is required to identify and communicate:

Financial Risk

Audit Impacts

Write Offs

Project Impacts

The incumbent will be expected to have excellent analytical and communication skills to ensure all roadblocks to completing weekly and monthly tasks are highlighted and resolved in a timely manner.

A key responsibility of this role is to build a strong working relationship with key partners within our Operational, Finance and the FIC Business Consultant influencing balance sheet clearing and implementing forward thinking digital process improvements.

Core Responsibilities:

Reconciliation Management of Assigned Balance Sheet Accounts

Analyze and communicate outstanding issues to the appropriate level of business contacts for resolution

Connect business and finance processes to determine best course of balance sheet resolution to eliminate client, Manulife and Shareholder risk

Effectively communicate high risk issues to FIC leadership

Analyze balance process flow and provide input to enhance procedural documentation

Meet all monthly, quarterly sign offs by set deadlines

Daily, monthly, quarterly journal entries associated balance sheet reconciliations

Provide input for FIC project requirements

Conduct project testing as required

Shared Responsibilities:

Establish a high level of knowledge integrity through supporting key partners Operational Business; Financial Reporting, Product, Compliance, Risk and IS Systems teams.

Client focused mindset through understanding the balance sheet outages and implications to the client

Influence change with partnerships to improve balance sheet results

Identify and recommend opportunities to refine Balance Sheet processes

Demonstrate initiative to identify and implement new quality control standards

Identify and advance customer service issues where appropriate

Contribute to the team goals of achieving the highest standard of financial integrity with 0 out of standard accounts or items.

Meet the highest level of control standards set within FIC to ensure 0 impact to the financial statements

Actively participate in Team Engagement planning sessions

Job Requirements:

Post-Secondary or related job experience

Ability to establish priorities and manage tasks with accuracy and attention to detail

Proven analytical and problem-solving skills with the ability to quickly learn new concepts/processes

Ability to negotiate, influence and resolve conflicts with project team members and flexible when faced with challenges and change

Strong interpersonal and communication skills required to collaborate closely with colleagues and build relationships across the organization to resolve project issues

Sophisticated knowledge of Microsoft Excel, Word, PowerPoint and Access

Knowledgeable about financial services and insurance related products

Competencies:

Sound financial judgement as it relates to financial obligations and reporting (SOX, 3416)

Standout colleague with the ability to influence, negotiate, & develop "win-win" solutions

Ability to make decisions independently

Excellent time management and organizational skills

Demonstrated excellent customer service focus

Skilled problem-solver and decision-maker

Flexibility and adaptability

Continuous improvement

Client service

What motivates you?

You obsess about customers, listen, engage and act for their benefit.

You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

You thrive in teams and enjoy getting things done together.

You take ownership and build solutions, focusing on what matters.

You do what is right, work with integrity and speak up.

You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What can we offer you?

A competitive salary and benefits packages.

A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

A focus on growing your career path with us.

Flexible work policies and strong work-life balance.

Professional development and leadership opportunities.

Our commitment to you

Values-first culture

We lead with our Values every day and bring them to life together.

Boundless opportunity

We create opportunities to learn and grow at every stage of your career.

Continuous innovation

We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion

We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship

We build a business that benefits all stakeholders and has a positive social and environmental impact.

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including , , , , and . Additional information about John Hancock may be found at .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Salary & Benefits

Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact for additional information.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife