Job Description

:

Who we are and what we do:

Intertek Catalyst stands as the world leader in assisting companies to engage their workforces with highly creative, custom-branded communication and training programs. We collaborate at an enterprise level with premier brands, driving excellence in areas like safety, EH&S, sustainability, loss prevention, quality, and operations. Our programs and tools are peerless in the industry, tailored specifically to address the distinct needs of our clients, their employees, and their organizational cultures. From printed materials and bespoke apps to training modules and augmented reality, Catalyst delivers comprehensive solutions for communication.

Catalyst operates under the umbrella of Intertek, a global frontrunner in employee communications, engaging over 2 million workers across 22 languages worldwide. Our team is a diverse and gender-balanced collective of creative problem solvers, deeply committed to our work. This commitment shines particularly when ensuring that workers return safely to their families every day. While many of us operate remotely, those who don\'t can be found brainstorming at the IdeaLab in Uptown Waterloo, Ontario.

Who we are looking for:

We are seeking an Account Manager for one of our key clients, and associated partners, based in the USA. You will serve as the primary liaison between our client\'s business lines and your internal team at Catalyst. Your Catalyst team comprises designers, writers, interactive designers, developers, and project managers who will support you in surpassing our clients\' expectations in both quality and creativity of the communications and training materials we produce.

For the accounts you oversee, you will manage the materials we produce, the programs these materials enhance, pricing estimates, budgets, client retention, renewals, and relationships.

You will be at the forefront of our long-standing relationships with client representatives, forging new corporate connections grounded in trust, empathy, and collaboration. Your role involves delving deeply into our clients\' world, comprehending their initiatives, challenges, audience, and culture.

Your primary responsibility is to facilitate our client\'s work and amplify the effectiveness of their safety and loss prevention departments.

Catalyst offers:

• Remote-first working environment
• Flexible working hours
• A sense of purpose
• \xe2\x80\x9cBring-your-whole-self-to-work\xe2\x80\x9d culture
• Mental health and wellness focus
• Creative and highly collaborative team-work environment

What you\'ll do:

• Immerse yourself in our clients\' programs and culture to become the primary source of information both from our clients and your internal team.
• Build robust client relations, understand the client\'s internal network, advocate for, and promote awareness of Catalyst.
• Liaise with clients regarding day-to-day deliverables, from concept through to delivery.
• Collaborate closely with clients and your internal team, ensuring deliverables are of high quality, delivered on-time, and within budget.
• Manage and engage in all client creative and strategic pitches, business reviews, photo/video shoots, and other pivotal program events.
• Review, analyze, and present data reports, advocating for continuous program improvement.
• Draft and present budgets and proposals to clients for new program components and renewals.
• Coordinate with external vendors on timelines and budgets for various program elements.
• Innovate by leveraging your knowledge of the diverse range of program tools and custom programs developed by Catalyst. Consult with team leaders to provide solutions to unique client challenges.
• Business travel to the USA is required for meetings, summits, photo and video shoots, etc.

Education and experience requirements

• 7+ years of relevant experience.
• A degree or diploma in Marketing, Advertising, Public Relations, Business Administration, or a related field; alternatively, equivalent work experience.
• Proficiency in Microsoft Office 365 and Dropbox.

Core competencies

• Ability to command a boardroom or a Zoom meeting and achieve desired results.
• Willingness and capacity to travel to client locations in the USA approximately six+ times per year.
• Proficiency in debating, answering challenging questions, and thinking on your feet.
• Expertise in managing large, intricate programs in tandem with highly educated and seasoned professionals.
• A continuous learning mindset.
• A compassionate, empathetic approach combined with a robust sense of humor.
• Solid experience creating program estimate(s) and work toward the budget(s).
• A strong commitment to the team - recognizing that work travel can be taxing, you\'re always ready to dine with clients.
• Proficiency in Microsoft Excel is an asset.

Value added competencies

• Previous experience in a marketing or advertising agency is an asset.
• Grocery or other retail experience is beneficial.
• Experience with training and learning management systems (LMS) is beneficial.
• Knowledge of the retail, health and safety, or food industry is beneficial.

Being a member of the Nexus/TSA Pre Program (or Trusted Traveler) is an asset.

Our Value Proposition

We offer a salary and benefits package competitively placed within the local market, including medical, dental, vision, life, disability, RRSP with company match, generous vacation/sick time (PTO), tuition reimbursement and more.

Why Work at Intertek?

Intertek is a world leader in the $250 billion Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. At Intertek, we exercise our spirit of innovation, the passion of our people and our unmatched customer commitment to realize our purpose of making the world an ever better, safer, and more sustainable place for all. Learn more about and .

A career with Intertek offers rewarding opportunities to help companies around the world develop products used safely by millions of people every day. Intertek is the trusted advisor to many of the world\'s leading brands, companies, and governments, and has earned a reputation for accuracy, reliability, integrity, and technical competence. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life.

Intertek is committed to a safe work environment for our employees and clients. Learn more about our .

Intertek believes that are our strongest tool for success. We are an and do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity

Please apply online at

Intertek