Job Description

Posting Description:
Looking for an opportunity to develop your account management and relationship building skills? Get a thrill from landing new business and growing your client base? This could be your next opportunity!


This is a hybrid role with the flexibility to work both virtually and from our Halifax office.


Aon is in the business of better decisions


At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and are passionate about helping our colleagues and clients succeed.


What the day will look like

• Retain and grow Aon\xe2\x80\x99s business, cultivating relationships with client decision-makers in the client organization as well as with day-to-day client contacts
• Facilitate critical relationships between clients, ARS and insurers
• Develop and manage the implementation of Client Promise Plans for clients in scope, including a specific business plan aimed at ARS revenue growth
• Ensure client service team understanding of client needs, service delivery methods, and the economic framework relevant to services delivered
• Manager Aon projects and industry-related resources to achieve client objectives
• Ensure overall account profitability with a value-based approach for the scope of service and costs associated with the Client Promise Plan
• Ensure that the full value of involved ARS specialists and practice groups is promoted
• Understand and work in alignment with the Aon Leadership Model and its pillars of Client Value, Unmatched Teams, Innovation, Results and Values
• Establish clear roles, responsibilities and performance expectations for client service teams that deliver Aon products and services to each client
• Ensure that team members meet their responsibilities and seeks changes in team composition as appropriate
• Educate clients in risk management, risk transfer, market issues and relevant trends including appropriate benchmarking and GRIP data
• Serve as a trusted business adviser on all pertinent issues; monitors client satisfaction; reports and resolves client issues and concerns and reviews client expectations to ensure relationship is mutually acceptable and beneficial
• Marshal appropriate Aon resources to support clients in unusual circumstances such as large claims, etc.
• Drive the renewal process, assembling the appropriate team to develop and implement the client-specific renewal strategy
• Coordinate with Brokers in the development and delivery of renewal strategies. Assign appropriate processes to Aon Client Services (ACS), if applicable
• Follow the Discovery Process of Client Promise to identify each client\'s needs and develops a Client Promise Plan to help clients achieve their goals and objectives
• Serve as a resource of industry, product or market area expertise to internal and external clients
• Define interdependent responses to opportunities to grow the business
• Manage input to and follow-up on invoicing and receivables process for assigned clients, ensuring timely collections
• Ensure that account data supports the integrity of company accounting and tracking systems. Manages expenses
• Ensure operational excellence, including adherence to service management requirements (e.g., Transparency & Disclosure, Aon Compliance requirements, Client Promise Methodology)

How this opportunity is different


Our new colleague will be working alongside experienced team of colleagues with diverse backgrounds, ranging from account management, broking, claims advocacy, risk engineering and specialty brokers to bring the best of Aon to our clients.
Joining a global organization also comes with opportunities for advancements, cross-training, involvement on local, national and global projects and ability to participate and drive innovative projects and solutions across all solution and product lines.


Skills and experience that will lead to success

• Post-secondary degree or diploma, or equivalent experience
• Provincial Insurance license required
• CIP, FCIP and CRM is preferable, or working towards
• Minimum 5 years commercial insurance experience
• Commitment to ongoing learning and professional development including insurance courses/certifications/designations

How we support our colleagues


In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two \xe2\x80\x9cGlobal Wellbeing Days\xe2\x80\x9d each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.