Job Description

We are looking for a Creative Account Executive to join our team!
We are looking for an individual who can leverage their strong interpersonal skills to maintain trusting relationships between our client and the agency to ensure successful campaign execution – someone who is a collaborator looking to be a part of the team when it comes to facilitating and addressing client needs – someone who is eager to learn and grow professionally in a highly flexible and fast-moving environment.
Who is the theturnlab?
One part consultancy. One part ad agency. One part technology company.
We are a marketing and technology lab, leveraging curiosity, data-driven insights, and 25 years of market expertise to pinpoint and solve our client's business challenges. We are a team of self-starting, problem-solvers. We are ambitious, thick-skinned, fast-paced, and constantly looking to add curious, passionate, and solution-focused individuals to our team. Additionally, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace.
If you can think on your feet, get excited about troubleshooting, approach your craft with pride and enthusiasm, and want to work for a purpose-driven organization that’s a Certified B Corporation and runs 100% carbon neutral, then WE might just be the place for YOU!
What is a day in a life of a Creative Account Executive at theturnlab?
As a member of the client services team, you will collaborate with the project teams to ensure client needs are fulfilled. Your strong interpersonal skills will make it easy for you to build trusting relationships with our clients, acting as a liaison between them and our team. As a collaborator and strong communicator, you will be seen by your peers as a solid resource when it comes to debriefing them on brief requests. Through your eagerness to learn and your strong listening skills, you will maintain a solid understanding across all accounts on a day-to-day basis. In summary, you will:

• work cross functionally with the agency to complete projects
• act as a liaison between the team and the client to address questions/inquiries
• regularly meet with clients to discuss strategy and report on progress
• participate in weekly status calls to walk clients through the progress of the project
• address client project requests to ensure all essential information is captured and complete for the brief
• request and gather any required project assets such as files, print, media from the client for the team
• act as a liaison between the client and internal teams for information retrieval
• support the account supervisor by providing regular project updates

What value will you bring to our team?
You will have an undergraduate degree in marketing, sales, communications, or related field coupled with three (3) to five (5) years of account management experience in a fast-paced advertising agency. You will have exceptional interpersonal skills to build trusting business relationships with solid written and verbal communication skills. You will have strong planning and organizational skills to act as a middle person between the project team and our clients. Additionally, you will have:

• proficient in Microsoft word, excel, PowerPoint, and ERP system (nice to have)
• strong ability to handle multiple tasks and prioritize work in a busy, demanding, fast-paced agency
• ability to work under pressure and take on volume, while maintaining quality
• detail-oriented, well organized, solid time management skills and self-motivated
• solid communication, interpersonal and presentation skills
• excellent communication skills with the ability to work effectively with people at all levels – a team player
• self-starter, efficient, organized, and able to produce high-quality work under pressure
• maintain a positive attitude while working effectively under pressure
• strong work ethic, sense of responsibility and confidentiality, with the ability to work independently

If this opportunity excites you, then we can’t wait to see your cover letter and résumé!
Who are we?
We’re ambitious. We defy the current. We challenge our clients, each other, and anyone who says that a challenge isn’t fun. We value diverse and broad talents, ideas, and approaches. We embrace diversity, inclusion, and equity. We value differences and uniqueness. We respect and encourage everyone to share their experiences, thoughts, and views – everyone has a voice at the turn lab.
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Visit theturnlab.com to learn more about us!