Job Description

Company Description
Founded in 2006, Kensington Tours is a privately held company that has been rapidly growing for the past few years. We are a multi-award-winning luxury tour operator offering tailor-made, private-guided experiences to the world’s most extraordinary destinations. Anchored by an industry-leading team of 150+ destination specialists, we deliver curated travel experiences for the most discerning clients. The success of Kensington Tours has been its ability to provide customized tours for each and every client in a market with increasingly sophisticated consumer knowledge and a heightened search for “authenticity of experience.” We do this with our pioneering technology platform that allows the company to connect tour experts all over the world into a single, streamlined database and booking engine. Kensington strives to surprise and delight at every turn with authentic, extraordinary and unexpected experiences. Our brand promise - to create the experience that changes the life.


Reporting to the Vice President, Agency Sales, the “Account Executive” is responsible for contributing to the growth of Kensington Tours Agency channel in the US & Canada through the proactive account management of travel agent locations that sit below the threshold for management by the field sales team. This in-office role also provides essential administrative support to the field team. Key Accountabilities

• Achieve personal Sales / Revenue and other Business KPI’s by executing pro-active sales strategies for assigned accounts and territories
• Actively manage the accounts that fall below the threshold of the field sales portfolio with the objective of increasing sales revenue (note: Agencies that move above the threshold will be assigned to a Director of Sales)
• Build and preserve effective relationships with new and existing travel agencies inclusive of maintaining an optimal level of agent related activities/week (emails, calls, follow-up calls, Agent sign ups, webinars)
• Provide superior levels of customer service and sales support to all agencies within the territory
• Resolve any agent concerns or complaints through immediate communications with appropriate parties
• Maintain agency prospect lists/contact database in order to identify opportunities; Proactively and consistently seek opportunities to promote and sell products
• Maintain an in-depth knowledge of all Kensington Tours product and services
• Host product/system training webinars with agency and consortia partners when required
• Assist Regional Sales Directors in sales, administration, travel and events logistics, reporting, marketing, and agency relationship management
• Will be required to assist in representing Kensington Tours at trade shows and preferred agency network events, presenting the Company’s products and services
• Assist Director of Sales team with administrative duties
• Other projects as assigned

• Minimum 2 years’ travel industry phone sales experience ideally in a b2b capacity
• Proven ability to develop new business and increase sales
• Strong written and verbal communication skills, including presentation skills and an ability to communicate in a polished and professional manner
• Strong computer skills in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Ability to attend and participate in trade events & conferences when required
• Highly organized with excellent attention to detail
• Excellent customer service/relationship building skills
• Proven time management skills with an ability to set and meet personal timelines and deliverables
• Able to work in a fast paced, changing, entrepreneurial environment and meet time sensitive deadlines
• Worldly and well-traveled with nuanced understanding of the expectations of the luxury traveler an asset
• Specific regional experience/expertise across Europe, Asia, Africa and/or Latin America an asset
• Upbeat personality with a comfort being both a flexible and adaptable team player and a self-starter (must be able to work in lean environment with autonomy