Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether youaEUR(TM)re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Access Management Officer



Please note that this role is available Nationally as a Remote Role

What will you do?

• Provide technical and operational support for day to day administration, support and fulfillment for limited RBC operating system access requests/updates for P&CB and Private Banking units following a centralized support model (e.g. SECAF, Access Manager, Windows, RACF, Stand-alone Infrastructures, etc.) as well as SECAF, Linx and Covarity for those non-centralized P&CB Units.
• Complete high volume, low/medium complexity access provisioning requests with timeliness and accuracy to ensure seamless employee system accessibility within established benchmarks and service levels
• Leverage solid Technical knowledge of Centralized P&CB Unit operating system applications and their downstream impacts, causes and effects and interdependencies on client fulfillment activities.
• Ensure knowledge level around the operational risk and regulatory requirements meet position requirements as Full Security Administrator (FSA) in SECAF UI and Direct Administrator for minimal other 3rd Party applications
• Ensure appropriate approvals have been obtained and maintained for audit purposes.
• Follow all applicable mapped and documented processes and procedures; where process gaps are identified, escalates and suggests innovative ways to circumvent based on experience
• Work to build strong relationships, engaging in cross skilling, training, coaching, mentoring and assisting colleagues understanding the value and importance of continuous learning and an innovative workforce.

Must-have:

• 5+ years in Branch or Centre environment
• High High Speed Internet to Stable High Speed Internet Connection

• Must be available to work the below business work hours: Monday-Friday: 9:00am - 5:00pm PST [12:00pm - 8:00pm EST] Rotation Hours:Thursday: 11:00am - 7:00pm PST [2:00pm - 10:00pm EST]Friday: 10:00am - 6:00pm PST [1:00pm - 9:00pm EST]

• Good technical writing aptitude
• Strong written and verbal communications skills
• Solid ability to manage client and stakeholder relations
• Proven ability to manage multiple tasks and competing priorities
• Strong sense of urgency and the ability to shift tasks in high pressure environment
• Attention to detail and high degree of accuracy
• Ability to work independently as well as with other members of a team
• Highly motivated and with a strong growth mindset
• Ability to pivot, react and adapts to our changing environment

Nice-to-have

• 1-2 years of experience in a technical/system access or operational related role
• Good working knowledge of RBC systems (ex: Casper, Linx, Service Platform, CART, Application Launchpad , Iris, On-Demand, Originate etc.)
• Strong analytical skills and attention to detail.

Job Summary The Access Management Officer is responsible for providing technical and operational support for day to day administration, support and fulfillment for limited RBC operating system access requests/updates for P&CB and Private Banking units following a centralized support model (e.g. SECAF, Access Manager, Windows, RACF, Stand-alone Infrastructures, etc.) as well as SECAF, Linx and Covarity for those non-centralized P&CB Units. Support for Banking Operations Units may also be leveraged if skilled in that centralized support model. Critical responsibility for timeliness and accuracy of daily activities to ensure seamless employee system accessibility to support and enhance client experience and mitigate undue risk and potential loss events. Completes assigned operational support/technical initiatives as required.

Address: VANCOUVER, British Columbia, Canada

City: CAN-AB-CALGARY, CAN-AB-EDMONTON, CAN-BC-VANCOUVER, CAN-MB-WINNIPEG, CAN-NS-HALIFAX, CAN-ON-TORONTO, CAN-QC-MONTRa?AL, CAN-SK-SASKATOON

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: Personal and Commercial Banking

Job Type: Regular

Pay Type: Salaried

Posted Date: 2022-09-20-07:00

Application Deadline: 2022-10-01-07:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.