Job Description

Schedule
Mon-Fri, 8:30am-4:30pm, 35 hours per week


Education Level
Bachelor\'s degree in a relevant field of study.


Career Level
Requires 3 years of relevant experience.













Unit/Project Description:
The Student Success Centre (SSC), Student Affairs serves an integral, central role in the development and provision of innovative programs and services to students in the areas of First-Year Experience (including outreach, access, transition, and orientation, financial education and support, and the Archway Program, the full-year First-Year Mentorship Program); Academic & Writing Skills Development; Career Counselling, Employment, Entrepreneurship, and Experiential Learning; International Student Services (ISS) and Global Experience; Spiritual Care and Learning; Leadership Development; and Student Community Relations. The Student Success Centre undertakes a lead role in the development of a holistic student experience, beginning in the first year and extending beyond the classroom, which fundamentally supports the transformative learning of students. This personalized, engaging, and holistic student experience is intended to promote personal growth, support health, self-efficacy, and well-being, and enhance a sense of belonging, inclusive community, and connectedness of all students within the McMaster University community.

• Outreach and Strategic Partner Engagement: The Student Success Centre within Student Affairs is centrally responsible for the advancement of the McMaster Access Strategy, in collaboration with Office of the Registrar, Faculty and Program partners, the Office of Community Engagement, and the Equity and Inclusion Office, to support outreach to youth from equity-deserving groups to consider exploring educational pathways within McMaster University. McMaster\xe2\x80\x99s Access Strategy and Program assists academically qualified students from equity-deserving groups in Hamilton and surrounding communities to access university education at the undergraduate level. Prospective McMaster students are supported to navigate the application and admissions process and following acceptance of their offer, are supported through a comprehensive and robust suite of intentionally designed student support services.

• The Student Experience Office (SEO) within the Student Success Centre is the central unit primarily responsible for ensuring new students make a successful transition to university life by preparing students to achieve their academic, professional, and personal aspirations. The SEO offers transitional support programming, including academic and career skills development, financial education, leadership development, student community relations, and a comprehensive full-year, First-Year Mentorship Program through Archway.

• The Student Success Centre\xe2\x80\x99s new Writing and Academic Skills Hub is an intentionally designed, flexible learning space located in Mills Memorial Library. The Writing and Academic Skills Hub serves undergraduate and graduate students through one-on-one appointments, workshops, course-specific tutoring, and events to support students in developing communication, critical thinking and personal management skills while normalizing resource-seeking behaviour.

The Academic Skills Program Coordinator will bring their knowledge and expertise in student development and academic success to support students in developing their writing and academic skills. The incumbent will collaborate with key stakeholders to provide a holistic student experience to support students in achieving their academic goals.


Job Summary:
Responsible for the development and delivery of programs and services to assist students in areas of skill development, knowledge acquisition, and experiential learning for the purpose of achieving academic success and enhancing the student experience. Builds strategic alliances with faculty, staff, student groups, student governments, and the greater community to create a culture of collaboration and partnership in ensuring student success.
Purpose and Key Functions:

• Assess students\xe2\x80\x99 academic and personal stage of development and analyze psycho-educational reports to inform on appropriate strategies and development tasks to promote growth and skill building.
• Design and deliver workshops and presentations based on research, sound methodology and an understanding of student experiences and needs in response to faculty and student requests.
• Design and implement evaluation strategies such as surveys, focus groups, and rubrics to measure program outcomes and effectiveness.
• Develop an effective and efficient program delivery strategy such as student based models, seminars, workshops, and online resources that serve to optimize resources and service capacity.
• Counsel students to ensure they understand academic writing standards, review academic work, and refer to appropriate resources.
• Direct effective marketing and promotion of the program to target students in need of services.
• Initiate collaborations and partnerships using a multi-departmental team approach in support of an integrated approach to providing services and promoting a shared approach for student success.
• Conduct proper needs assessment to assess areas of student needs and wants to promote academic success and personal growth and development.
• Analyze and interpret data for purposes of evaluating results, communicating with partners and stakeholders, and informing future planning.
• Make independent decisions on advising students on self-improvement approaches.
• Act as a resource expert to the campus community on issues related to academic skills support services.
• Refer students to appropriate resources, information and services across the University.
• Provide guidance and information to students regarding the Academic Integrity Policy.
• Write and deliver instructional material for presentation in print and on-line formats.
• Develop relevant and quality resource information for the website and social networks.
• Liaise with Faculty Program Offices to identify students in need of support programs and work collaboratively on an effective outreach strategy.
• Determine appropriate information for students to be included on the departmental website and ensure information is correct and up to date.
• Deal sensitively, responsibly and calmly with students who present with serious medical, social, and psychological issues, and refer to appropriate care.
• Cultivate and maintain relationships with campus partners and build partnerships with various stakeholders across the University and the greater community.
• Update, maintain and verify database information for program participation for the purpose of program review and reporting.
• Participate on related committees and working groups to promote the work of the Student Success Centre.
• Research best practices in service delivery and resources available by conducting regular scans of literature, attending conferences, and reviewing other institutional websites.
• Understand research methodologies used in student development and adult education research and be able to evaluate empirical and theoretical research.
• Update and maintain detailed knowledge of information about retention and academic skills development programs and services offered across campus.

Supervision:
Ongoing responsibility for supervising up to 9 casual employees at any one time. Requirements:
Bachelor\'s degree in a relevant field of study.
Requires 3 years of relevant experience. Assets:
Post-secondary degree in Education or relevant field of study related to our programs.
Experience in teaching and supporting students in an academic context in STEM fields considered an asset.
Advanced knowledge of student development theories, engagement and student success in higher education.
Experience working directly with students from historically underrepresented and/or equity-deserving groups and students at-risk considered as asset.




How To Apply






To apply for this job, please submit your application online.




Employment Equity Statement






McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the \xe2\x80\x9cDish With One Spoon\xe2\x80\x9d wampum agreement. The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity. The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, M\xc3\xa9tis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+. As part of McMaster\xe2\x80\x99s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information. Job applicants requiring accommodation to participate in the hiring process should contact:

• Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
• Faculty of Health Sciences HR Office at ext. 22207, or
• School of Graduate Studies at ext. 23679

to communicate accommodation needs.




Vaccination Policy Statement






The University is committed to providing and maintaining healthy and safe working and learning environments for all employees, students, volunteers and visitors. In accordance with the University\xe2\x80\x99s Vaccination Policy-COVID-19 Requirements for Employees and Students (the \xe2\x80\x9cVaccination Policy\xe2\x80\x9d), effective October 18, 2021 all McMaster community members, including employees, accessing a McMaster campus or facility in person are required to be fully vaccinated or to have received an exemption from the University for a valid human rights ground. This is a term and condition of employment. The University will continue to follow the guidance of public health organizations to define fully vaccinated status.

Further information is available at the following link: https://covid19.mcmaster.ca/vaccination-mandate/. More information on the University\xe2\x80\x99s Health and Safety framework is available online at https://hr.mcmaster.ca/resources/covid19/.