Job Description

Position Overview

: The

Veterinary Dentistry Service at the Burlington Veterinary Emergency & Referral Hospital

is seeking a friendly, energetic, and compassionate animal lover to join our team as a

full time Animal Care Attendant

.

This unique opportunity in a specialty service will encompass hands-on patient care as well as some administrative and client service support. We are looking for someone with a deep interest in Veterinary Medicine, with previous experience in a like-role, who is interested in learning from the best!

Our Animal Care Attendants are responsible for ensuring the quality of care and service provided to the pets and the people we care for is impeccable. Through learning and communicating openly with the medical team, the Animal Care Attendant will be set up to succeed.

Key Responsibilities:

Provides exceptional client service and builds relationships with clients through service, respect, and professionalism. Greets, handles, and treats pets with kindness, compassion, patience and skill. Nurtures an environment that makes them feel safe and secure - fear free encouraged! Efficiently, accurately, and safely performs animal handling and husbandry duties. Ensures hospitalized patients are comfortable, clean, exercised, and fed according to instructions. Provides direct assistance to Technicians and Doctors, and general assistance throughout the hospital with appointments, treatments, procedures, and surgeries. Helps with administrative and front office duties when required. Efficiently and accurately performs clerical and reception duties, client and in-patient intake and discharge duties, schedules appointments, answers questions, and maintains front office and exam room flow as required. Ensures smooth communication throughout a client's visit. Acts as the liaison between our CSRs, our clients and the medical team and relays all necessary information timely and correctly. Identifies and addresses any issues. Frequently monitors all in-hospital patients and correctly records information relating to feeding schedules, appearance, or behavior. Immediately reports any changes to the correct person. Focuses on the well-being and comfort of the patient while following best medicine and patient experience principles. Is able to diffuse client conflict in a professional, hospitable and tactful manner. Escalates/refers when appropriate to Team Leader or Manager. Routinely contributes to the cleanliness and organization of the practice, to ensure all guests leave with a lasting positive impression of the hospital. Understands and follows best medicine, hospital initiatives, SOPs, and programs. Contributes, supports, and implements new ideas and positive changes for themselves, the team, and the hospital. Supports and participates in all voluntary and mandatory accreditations/regulations and training. This includes Great Places to Work, Employment Standards, OVMA, CVO, WHMIS, OHS, etc.

Requirements:

Strong communication and interpersonal skills A compassionate, and responsible disposition Exceptional client service skills Ability to work in teams and thrive in a fast-paced environment Contributes to a positive, healthy culture. Uses a collaborative approach, assumes positive intent, and fosters open, proactive, and cooperative relationships. Willingness to learn Previous experience in a veterinary clinic an asset

Total Compensation & Benefits:

We recognize and value the contributions of ACAs--here's how we support your professional and personal well-being:

A competitive wage A Comprehensive Health Benefits Package (Medical, Dental, & Vision premiums paid by clinic) Professional Services Coverage (chiropractor, massage therapist, physiotherapist, acupuncturist and more) Enhanced Mental Health Practitioner Coverage RRSP Matching P3 Pawsitive Health & Lifestyle Spending Account Continuing Education (CE): A minimum of $500 towards CE plus 3 days of paid leave to attend CE Employee Assistance Program Paid Vacation Time Paid Sick & Personal Emergency Days Generous Veterinary Discounts Clothing Allowance
We are an equal opportunity employer and are committed to providing a respectful, inclusive, and diverse workplace.

About P3 Veterinary Partners: P3 is a 100% Canadian-owned veterinary practice group. Our mission is to empower veterinary teams to live their passion and focus on unparalleled care for pets and the people who love them. Through our dynamic group of hospitals, P3 strives to be the best place to work in veterinary health care. Pets, People, & Positivity! Our approach is built on a simple foundation of 3 P's: Pets, People and Practice. By remaining focused on these core elements, we work diligently to maintain the strong reputations and individual brands of our hospitals - encouraging them to be the best versions of themselves.

Ready to Apply?

If you're looking for an opportunity to work in a progressive, high-standards team, where your skills are fully utilized and your contributions are valued, we'd love to hear from you!

Apply today!

Send your CV to Heather and Mykhailo at burlington.manager@p3vetpartners.ca

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

Company events Dental care Disability insurance Discounted or free food Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Store discount Vision care
Work Location: In person