Job Description

About us

Shop3D.ca is where Canadians find the best desktop 3D printers, laser engravers and vacuum formers for engineers, educators, and maker spaces. With some of the coolest 3D printing showrooms in Toronto and Vancouver, we have both and online and offline presence.

Culture

We are a team of talented, dedicated people in a startup environment where many team members wear multiple hats. We have a fairly casual work culture and appreciate our team members contributions. We treat each other well so we can treat customers well. Staff are encouraged to learn more about 3D printing by using the printers and other maker-tools for their own projects.

Required skills

Attention to detail Strong communication skills Passionate about Tech/Manufacturing Self-driven and time efficient Able to reach deadlines with minimal guidance Coordinate between multiple tasks throughout the day

Some responsibilities

Assisting prospects and customers in store with recommendations and giving customers a tour of the showroom and the printers we offer. Helping customers out with technical questions and tier 1 support over the phone or online. Sending quotes and creating solutions for customers both in store and online Using and maintaining show-floor printers for print jobs and samples Work on 3D printing projects and quoting customers for 3D print requests General cleanup and organization of showroom and warehouse to ensure efficient operations Stock counting & inventory General tasks around the store Assist in organizing events in showroom
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The right candidate should be able to present themselves with confidence in a team lead role at Shop3D.ca's flagship showroom. They will be assisting the store manager with tasks and serving customers in-store, by phone or on chat. Candidates should be proficient with FDM/FFF 3D Printers, SLA 3D Printers, and other desktop manufacturing technologies.

Operating in a small team environment, they should be able to lead and delegate tasks to utilize all available resources and connect with HQ for higher level operations and planning by remote conference.

Working hours:

9:30-6pm Monday-Friday

Should live within <45 minutes from the Store and can get to the showroom consistently.

Required Experience:

1-3 years of store assistance experience or B2B sales experience Have at least 1 year of 3D printing knowledge Must own or have used a 3D printer (FDM or DLP). Familiarity with Ultimaker, Formlabs, Bambu Lab, and Raise3D is a bonus Familiar with in-store sales of high-end electronic equipment to a distinguishing clientele Proficient in working with libraries, school boards, and small businesses to implement a 3D Printing or Laser Engraving solution.
Job Types: Full-time, Permanent

Pay: $19.00-$23.00 per hour

Benefits:

Casual dress Company events Discounted or free food Paid time off Store discount
Ability to commute/relocate:

Vancouver, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):

List all 3D Printing software and hardware you have experience with (do not skip this question)
Experience:

3D Printing: 1 year (required) Customer service: 1 year (required) Sales: 1 year (preferred)
Work Location: In person