Job Description

About us

Shop3D.ca is where Canadians find the best desktop 3D printers, laser engravers and vacuum formers for engineers, educators, and maker spaces. With some of the coolest 3D printing showrooms in Toronto and Vancouver, we have both and online and offline presence.

Culture

We are a team of talented, dedicated people in a startup environment where many team members wear multiple hats. We have a fairly casual work culture with a tight knit team. We treat each other well so we can treat customers well. Staff are encouraged to learn more about 3D printing by using the printers and other maker-tools for their own projects.

Position:

3D Printing Store Assistant (Full or Part-time) 6 Month Contract renewable

Integrate with sales, marketing, and shipping.

Monday, Wednesday, Friday. 9:30-6pm

Responsibilities:

Your daily tasks will be preparing local pick-up and online orders, sending quotes to customers, adjusting stock numbers, answering customer questions by phone and email. Syncing up with Vancouver office staff, some warehouse and administrative duties. To a lighter extent, you'll also be setting up product pages and making website adjustments. Generally being helpful to all departments.

Detailed Tasks:

Order Processing - Prepare local pickups, process purchase orders, verify high-value online orders. Promptly reply to customer service emails, voicemails, work calendar. Contact customers with their inquiries and fix order discrepancies and offer solutions. Picking, packing and preparing online orders for shipping. Assist with carrier pickups in the afternoon (FedEx, Canpar, Canada Post). Ocassionally make local deliveries to nearby customers. Restocking shelves and warehouse organization. General showroom cleanup. Assist and participate with long-term projects or marketing initiatives from other departments.

The ideal candidate:

Is a personable team player with the ability to learn quickly
Is helpful by nature with the ability to problem-solve
Has extreme organizational skills that can juggle multiple customers orders simultaneously
Has good communication skills, attendance, and performance
Takes the initiative for tasks that need attention.

Assets:

Experience or Interest in 3D Printing considered a valuable asset

French fluency will be highly valued

Attention to detail will be critical for day to day operations
Experience with eCommerce / social media / shipping/receiving and customer communications
Willingness to learn will keep you engaged as there are lots of opportunities to grow
Does not like to sit still

Job Type: Part-time

Pay: $19.00-$23.00 per hour

Benefits:

Casual dress On-site parking Store discount
Ability to commute/relocate:

Mississauga, ON L4Z 2C1: reliably commute or plan to relocate before starting work (required)
Application question(s):

List all the 3D printing and scanning equipment you are familiar with. (do not skip this question)
Experience:

Customer service: 1 year (preferred) 3D Printing: 1 year (required)
Licence/Certification:

Drivers License in Ontario (required)
Work Location: In person