Job Description

We are hiring a Counsellor who is committed to providing compassionate, client-centered support and making a meaningful difference in the lives of individuals and families. This is a unique opportunity to work as part of a collaborative clinical team delivering therapeutic services to a diverse population. The successful candidate will bring strong clinical judgement, trauma-informed practice, and a deep respect for the dignity and lived experience of every client.

Join a values-driven organization with over 100 years of service supporting Ottawa families through life's challenges, where your work will have a lasting impact, and your professional growth will be supported

Location

: Ottawa, Office-based. FSO-SFO is located on the unceded Territory of the Anishinaabe Algonquin Nation

Start date

: September 2, 2025

Position

: Permanent Full-Time, Unionized

Salary

: Level 5, $57,641.05 to $64,757.03

Hours of Work

: As assigned (evening work required, may include weekends)

Job ID

: 38-2025 Counsellor, Permanent Full-Time

ABOUT US

Family Services a la famille Ottawa (FSO-SFO) has been strengthening individuals and families--and, by extension, the Ottawa community--since 1914. We provide skillful and compassionate support to address the mental health, family conflict, or violence, and parenting challenges that families face. Through accessible counselling, support groups, and educational programs, families increase their knowledge and skills, adopt healthy strategies, build meaningful connections, and enhance resilience. We serve individuals across the lifespan and within all types of family constellations, including children, youth, transitional-aged youth, adults, seniors, couples, and families.


We are grounded in and informed by the real needs of our clients and families, the complex environments they live in, and a foundation of clinical and mental health expertise. From mothercare during the influenza epidemic of 1917, to supporting soldiers and their families through post-WWII reintegration, to addressing the psychosocial needs of people living with HIV and their families, to redesigning family therapy to reflect the evolving definition of "family"--FSO-SFO continues to innovate and evolve in response to the changing needs of families, leading and convening best and promising practices. Most importantly, 100% of our clients report that working with FSO-SFO has had a positive impact on their lives.


An accredited non-profit charitable organization, FSO-SFO is a trusted pillar of the Ottawa community, powered by a team committed to accountability, a sense of community, well-being, diversity and inclusiveness, and client-centered care.

ABOUT THE POSITION

We are seeking a passionate and experienced Counsellor to join our dynamic Counselling Programs team. At Family Services Ottawa (FSO), we are committed to providing high-quality counselling services to individuals, couples, families, and groups experiencing a range of mild to severe and persistent mental health challenges. This role includes direct clinical service, participation in community development, and contributing to agency activities.

Key Responsibilities:

Deliver evidence-informed, trauma-informed, and strengths-based counselling


Conduct assessments and develop treatment plans with clients


Provide individual, couple, family, and group counselling


Offer appropriate referrals and collaboration with external resources


Culturally responsive services to newcomers, families, and women


Advocate for clients when needed



Support and Collaboration:


Participate in team meetings, staff development, supervision, and consultations


Contribute to community outreach and development initiatives


Maintain accurate and confidential client records and statistics


Prepare correspondence and reports as required


Contribute to agency committees and organizational initiatives

ABOUT YOU

You are an empathetic and skilled counselling professional with:

A Master's degree in Social Work, Counselling Psychology, or a related field Registration in good standing with CRPO, OCSWSSW, or a relevant college 2-3 years' experience in psychotherapy with individuals, couples, or families Experience working with trauma and diverse populations Experience with concurrent disorders Experience working with LGBTTQ+ clients Strong communication, assessment, and organizational skills Ability to work independently and collaboratively in a team setting Comfort with technology and client databases Fluency in English and French is required; other languages are an asset

Additional Requirements:

Proof of legal entitlement to work in Canada


Satisfactory Vulnerable Sector Check


Availability for evening and weekend work


We look forward to hearing from you. FSO-SFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace. Accommodation is available throughout the recruitment process. Please let us know how we can best support you.


While we thank all candidates for their interest, only those selected for an interview will be contacted.