Job Description

INTERNAL/EXTERNAL

Job Title: 24-Hour Services Shelter Worker, Fatima House
Position Type: Bargaining Unit, Full-Time, Contract for 6 months
Number of Positions: 1
Rate: $26.52 per hour
Hours: 37.5 hours per week, 3-11pm, Friday-Tuesday
Supervisor: Senior Manager, Fatima House
Posting Date: February 21, 2023
Application Deadline: March 2, 2023
Location: 1059 College Street, Toronto

Why Fred Victor?
For over 125 years, Fred Victor has been a leader in providing place and purpose to people in need in Toronto. Our
mission is to improve the health, income and housing stability of people experiencing poverty and homelessness.
We are committed to ending chronic homelessness. This is an ambitious and bold goal but we believe, achievable.

Fatima House is a low barrier, trans-inclusive and welcoming space for women to reside and work towards permanent
housing. Services will address immediate basic needs for food and sleep; personal needs for showers and laundry; social
and recreation needs for sharing fun activities with other women; health needs such as primary care, addictions treatment
and counselling; allied services such as income, legal problems, housing and safety. The provision of formal and informal
programming, advocacy, informal counseling and support, information and referral are also an integral part of this service.
Fatima House\xe2\x80\x99s service approach is based on principles of Housing-First, Harm-Reduction, recovery, low-barrier service,
trauma informed, anti-oppression and welcoming and inclusive client-centered service delivery.

Does this sound like work you want to be a part of?
We offer a supportive environment, an opportunity to join a diverse team of caring professionals and a chance to
make a difference. With over 60 programs and services and more than 21 sites, there are lots of opportunities to
grow your career with us. Many members of the management team started in relief and front-line roles.

What You Will Do (Position Summary)

• Process client intakes, transfers and support clients with daily needs

• Record client notes, intake forms, and discharge plans in accordance to Toronto Drop-in/Respite services

Standards and FVC\xe2\x80\x99s policies and procedures.

• Serving meals; light house keeping duties; light cooking duties

• Implementing programming for service users

• Understanding and commitment to harm reduction practices and principles

• Distribution of harm reduction kits and stocking of harm reduction supplies

• Perform safety checks and building rounds

• De-escalate and manage conflict with or among clients

• Responsible for resolving client\xe2\x80\x99s complaints when appropriate, including timely follow-up

• Provide appropriate referrals, information and advocacy to other support services to assist clients to meet

the goals outlined in their case plans and housing

• Use emergency building systems and follow fire procedures.

• Lead and support external agency staff while they are onsite, delivering support services to clients

• Communicate and demonstrate appropriate professional boundaries with clients, staff, and community

partners and abide by all the Fred Victor Centre\xe2\x80\x99s policies and procedures e.g. Anti-Harassment and
Discrimination and the Staff Code of Conduct

• Work in accordance to the Ontario Occupational Health and Safety Act

• Identify, intervene, and effectively deal with crisis and conflict situations

• Deal with emergency situations as they arise

• Perform administrative tasks such as communications, reports, finding and coordinating staff coverage,

information management of service statistics and client information as required

• Participate in regular meetings and evaluations with Program Manager/Senior Manager

• Observe work related requirements such as punctuality, attending staff meetings, meeting deadlines and

working with or without direct support

• Attend regular staff meetings, read emails, communicate effectively and support the team

• Other duties as required
  

What You Bring to the Team (Qualifications)

• Educational background in social services or human services including continuing education aimed at deepening

practice in working with vulnerable individuals

• Knowledge of substance use and addictions, specifically injection drug use, through a combination of lived

experience, work experience, and/or education/training

• Knowledge and prior work experience in the supportive housing and homelessness sector and understanding of

the issues facing marginalized women living with impacts of poverty, mental illness and addiction issues

• Knowledge of community-based resources and services, and experience of supporting individuals to navigate

the service system across multiple sectors such as housing, legal, income support, health and settlement

• Commitment to community development practices, including understanding that people living on a low income

are a resource and have an important role in finding solutions to social challenges

• Experience working with chronically homeless individuals who come from a racially and ethnically diverse

background, who experience health issues (both physical and mental); addictions; abuse; and social isolation

• An understanding of systems that cause and support homelessness, poverty and discrimination

• Understanding of strategies that promote asset development and empowerment

• Ability to develop effective and productive relationships with program participants, co-workers and external

agencies including defining roles and implementing multi-disciplinary team practices

• Demonstrated ability to utilize sound judgment and solid problem-solving skills

• Possess strong skills in crisis intervention and conflict resolution and be able to have sound problem solving and

decision making skills under pressure and be able to create and implement creative solutions.

• Strong communication skills, both written and oral

• Possess strong skills in crisis intervention, and conflict resolution and have sound problem-solving and decision-

making skills under pressure and be able to create and implement creative solutions

• Administrative and organizational skills including literacy in Word, Excel, Outlook, SMIS

What Sets You Apart

• Experience working with homeless individuals
• Awareness of and sensitivity to the health issues of a diverse community and experience working with

disenfranchised populations

• Excellent communication skills
• Training in First Aid and Crisis Prevention Intervention
• Applied computer skills (MS Word, Excel, Outlook, SMIS)
  

Compensation and Benefits

• For the \xe2\x80\x9824-Hour Services Shelter Worker\xe2\x80\x99 Fred Victor offers an hourly rate of $26.52
• Access to employee and family assistance plan
  

How You Can Apply
Send your resume and an email describing why you want to be part of the Fred Victor Team by March 2, 2023 to
ytamang@fredvictor.org with \xe2\x80\x9c24-Hour Services Shelter Worker (FT-C), Fatima House\xe2\x80\x9d in the subject line.



A Police Record Check is required by the final candidate prior to hiring.

All candidates offered a position with Fred Victor from September 30, 2021 onward must be fully vaccinated and provide
proof of their vaccination as a condition of employment. Fred Victor will comply with its Human Rights obligations and
accommodate employees who are legally entitled to accommodation.

Accessibility & Accommodation
Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and
respected, and where every employee has the opportunity to realize their potential. As such, we welcome and
encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons
across the spectrum of sexual orientation and gender identities and have lived-experience

If you are a person with a disability and require accommodation and/or assistance during the application process, please
contact us in advance. We strive to provide reasonable accommodations whenever requested. Information received
relating to accommodation requests will be treated with confidentiality.