Job Description

Overview:

You enjoy connecting with people and have experience in customer service? If you answered yes, we have a great work-at-home opportunity for you as part of the Nordia Toronto team.

By joining the team, your role will be to contact clients of Canada's largest telecommunications company. Thanks to your friendly personality and excellent listening skills, you will have the opportunity to discuss and offer customers support based on their needs related to wireless devices and technology.

What we offer:

• Hourly wage of $20.19 (including a $3.25 premium per hour worked);
• Performance-based incentive bonuses;
• A fully-paid training and coaching program;
• Complete benefits plan after 6 months of service including:

• Comprehensive insurance (medical, dental and life insurance);
• Great discounts on telecommunications products and services.
• Available to work full time according to the following schedule:

• Mondat to Friday 10am till 7:30pm EST;
• Saturday - 9am till 6pm EST;
• Sunday - 9am till 5pm EST;
• This position offer the possibility to work from home, but you can also work on-site according to your preference.
• Eligibility criteria:

• Must have a minimum of 25 MBPS high speed internet;
• Must have a secure space and not be disturbed during your shift.
• Candidates must reside near the Nordia Toronto location centre to be able to come to pick up their equipment before the training or travel there, if necessary.

Responsibilities:

As a Customer Service Representative, you will:

• Make outgoing calls and respond to customer requests related to various mobility products and services;
• Build trust and loyalty by offering solutions tailored to the customer's situation;
• Promote complementary solutions according to the needs and habits discussed with the client;

Qualifications:

• High school diploma or the equivalent completed;
• Excellent communication and interpersonal skills - You know how to bond with customers!
• Ability to perform multiple tasks simultaneously in a computerized environment;
• Strong interest in technologies;
• Experience in sales or customer service, an important asset!

Finally, a flexible schedule is essential. We must be able to serve customers when they need us (daytime, evenings or weekends) - that's what customer service is all about!

Why Nordia?

At Nordia, people are truly at the heart of our business and our top priority is to provide a challenging and rewarding environment for our employees, with a total compensation package that is among the most competitive in the industry. Our employees confirm this: According to the most recent 2021 internal survey, our employees confirm it: 86% of them would recommend Nordia as an employer to their family and friends!

In addition, we were recently recognize by Waterstone as one of Canada's Most Admired Corporate Cultures for the second time in a row in 2021, and received a Dunamis Award recipient for our excellence in human resources.

Training start date: December 5th

Want to learn more about our career opportunities and what makes Nordia the best place to work? to find out!

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