Job Description

360kids has been a leader in the delivery of innovative support services for over 30 years as we work to improve the lives of homeless and at-risk youth and families in York Region. We are a vitally important community agency serving all of York Region. At 360kids, we provide a unique continuum of care approach with a range of programs and services that are essential to the health and well-being of youth and that are proven strategies for helping to keep youth off the streets by providing safe housing options.


Provide youth with supervision and basic needs (food, bedding, and hygiene) while they emerge from crisis. The Child and Youth Worker will work with the youth to assess their immediate needs, provide support to the residents, maintain order and to assist the residents achieve success in transitioning to securing housing.

Key Responsibilities:

Follow up with youth regarding their case plan, goals, and activities, and make referrals or do warm transfers as required. Youth worker will be a prime worker to up to 4 youth at a time that are residing in the connections program. Work with youth to assess their housing needs and help them look for housing. (Youth with higher needs will be referred to the Housing Support Worker.). Make appropriate referrals to Housing Workers, ATS, Individual and Family Counsellors, Employment, Education, Specialized Support Workers such as Mental Health or Addictions, and others as required. Provide youth with encouragement and help connect them to supports that will help them address challenges in their lives and, once re-housed, will provide supports that help them to maintain their housing. Provide ongoing daily support, assistance and encouragement to break the cycles of poverty and homelessness. Facilitate weekly resident meetings to communicate programs available to residents and receive feedback and address program/client concerns. Workers receive and record concerns from residents and follow up until resolution is achieved. A meeting is held each week on a designated day and time. Provide support, crisis intervention and conflict resolution as required. Conduct Exit Interview with client and enter discharge information into HIFIS. Clean out room of discharged client. In the event of a crisis or critical incident, immediately reports to appropriate level. Provide youth with a safe place to stay and basic needs (food, bedding and hygiene) while they emerge from crisis. Within 72 hours of admission, conduct the full Intake process with clients, using the VISPDAT needs assessment tool, the Rapid Re-Housing, Triage, and Intervention program, and the HIFIS case management goal-setting tool. Responsible for nightly room checks; to ensure safety of the residents and facility. Medication administration, monitoring, storage, and disposal (as required). Enforces house rules, policies, and procedures. Make regular rounds throughout program areas and communicate regularly with staff from other program areas. Follows appropriate policies and procedures of 360kids. Ensures that the program operates in line with 360kids' mission, vision and values and activities comply with applicable standards and laws. Completes all mandatory recording and reporting including daily documentation, statistical data collection, recording case notes in HIFIS and input required data fields into HIFIS and Client Records. Attends training workshops and relevant conferences that pertain to the role. Other duties as required.

Education and Skills Required:

Post-Secondary degree/diploma in a Child/youth related field (e.g. Child and Youth, Social Service Worker, Social Worker, Psychology, Sociology) or the equivalent combination of education and experience working with youth. Minimum of three years' experience working with "at-risk" or street involved youth. Experience using a case management system or HIFIS and VI-SPDAT an asset. Therapeutic Crisis Intervention (TCI), Suicide Prevention training an asset. Current First Aid/CPR certification an asset. Current Broad Record Check (BRC). Demonstrated extensive knowledge of working with youth, including understanding of the regulatory environment (e.g. CFSA). Demonstrated client focused counselling skills and role modelling. Must possess excellent communication skills and have the ability to be adaptable with a flexible approach taking into consideration the unique qualities of each client. Exceptional interpersonal skills that promote positive team building, negotiation, and conflict resolution. Will possess a broad knowledge of community resources and the ability to strongly advocate for clients and professional referrals.

Shift timings - Sun-Thursday Overnight rotation between 11pm-7am and 11:59pm-8am.

This job posting is for an existing vacancy within our organization . Apply Today - We Review Applications as they come in!

We recognize that lived experiences shape the way individuals navigate the workplace, and we are committed to fostering an inclusive and equitable environment. If you are a member of an equity-deserving group and feel comfortable sharing this with us, we welcome you do so. This information is completely voluntary and will be used solely to help us improve our hiring practices and workplace inclusivity.


Accommodation will be provided throughout the hiring process in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA). Applicants that require accommodation during the recruitment process are encouraged to notify the People and Culture Department when contacted for an interview. We will work with you to meet your access needs in an equitable and inclusive way.

Upon joining 360kids, you'll be welcomed into a fun and collaborative environment where we truly value our employees and want to see them succeed. We thank everyone for their interest and appreciate the time put into applying, but only those selected for an interview will be contacted.