Job Description

Job Title: Youth Outreach Worker


Company: John Howard Society of Victoria


Location: In Person, Victoria, BC


Job Type: Part-time, Permanent


Work hours: 24 hour per week during Mon - Fri, 8 am to 4:30 pm


Salary: $32.45 - $34.42 per hour


Benefits: Employee Engagement Activities, Organization Events, Dental care, Disability insurance, Employee assistance program, Extended health care, Life insurance, Paid time off

Who We Are:

John Howard Society of Victoria is a fast paced growing, dynamic and innovative social service organization that strives to create safe, healthy, and inclusive communities for all. Our goal is to help individuals achieve greater independence by providing support with housing, life-skills, education, employment, and community-based services.


At John Howard Society of Victoria we come from various backgrounds and share a common goal of wanting to make things better in our community, for our community. We believe in creating a dynamic work environment that adapts to your needs.

Our Vision, Mission, Goals, and Values:

Our Vision: A safe, healthy, and inclusive community for all Our Mission: We contribute to a safer, stronger and more sustainable communities by supporting people to achieve greater independence Our Goals:

+ Service Excellence: Improve the quality of life of the people we service through more relevant, accessible and sustainable services.
+ Organizational Sustainability: Realize a resilient operational and governance model that supports JHSV to consistently serve the end-to-end client journey.
+ Capacity: Increase our capacity to work effectively and efficiently as a team.
Our Values:

+ Our Service Commitments (How we provide services to clients) - Dignity, Advocacy, Empowerment
+ Team Values (How we work together) - Collaboration, Accountability, Resiliency

What We Offer:

Competitive Benefits: Enjoy paid vacation, sick and personal time, health and dental plans, long-term disability, critical illness and RRSP Supportive Environment: Our Employee Assistance Program and professional development opportunities are designed to help you succeed both personally and professionally. We invest in our employees' growth through training programs, workshops, and mentorship opportunities. Engaging Culture: Be part of a friendly team that values your input! With numerous employee engagements, you can make your voice heard and contribute to meaningful change for our clients and our community. Employee Engagement: We often organize team and social gatherings to strengthen relationships and foster camaraderie to create a supportive network among colleagues. Impactful Work: Employees at JHS Victoria are driven by a shared mission to make a positive difference in the community. Engaging in meaningful work enhances job satisfaction and connects team members to a greater purpose.

About the Program:

Intensive Support Supervision Program (ISSP) program is for female identifying youth (ages 12-17) in Victoria and the surrounding area. This dedicated program for young persons is a community-based alternative to custody that incorporates rehabilitative interventions and support services specific to the individual youth. The intent of the program is to provide an effective sanction that enables the young person to remain in the community and avoid custodial placement, decrease recidivism, and subsequently enhance the safety of the community.

Position Summary:

The Position reports to Manager, Community Programs


We are seeking a dedicated Youth Outreach Worker to provide support and service coordination for youth and families referred by probation officers. The ideal candidate will assist in fostering healthy development in education, work, and family environments. This is an in-person position with no remote work options available.

What You'll Be Doing:

Youth Support and Advocacy (40%)

Support the young person's participation in required or voluntary rehabilitation and intervention programs, e.g. addictions counselling, youth forensic treatment, Youth Substance Abuse Management , Program, Youth Violence Intervention Program, life skills, social skills, etc. Assist the young person in fulfilling court-ordered reparative conditions, including community service and compensation to victims. Identify and engage youth in structured recreational, cultural, and community-based activities that build connection, identity, and resilience, and intentionally reduce association with high-risk or antisocial peers. Act as a consistent mentor, advocate, and pro-social role model, building a strong, trust-based relationship with the young person rooted in empathy, accountability, and trauma-informed practice. Support the young person's sustained engagement in school, vocational training, or employment, including assisting with school re-entry, liaising with educators or employers, and advocating for accommodations when necessary. Work flexible hours including weekends and evenings to accommodate program and client needs. Accompany/provide transportation for youth to appointments, programs, or community events as needed to reduce barriers to access and model healthy community participation. Identify and respond to emerging safety or mental health concerns using nonviolent crisis intervention and appropriate escalation protocols.

Supervision and Compliance (30%)

Develop, in consultation with the supervising probation officer, a detailed supervision and support plan within a specified timeframe. Monitor compliance with community supervision terms, and support the youth in understanding and following the conditions of their community supervision, including providing reminders, encouragement, and check-ins to promote accountability and reduce the risk of breaches. Report all known instances of the young person's non-compliance with the conditions of community supervision to the supervising probation officer or directly to the police, the latter being subject to locally established protocols or pre-authorized approval of the supervising probation officer. Provide statements or appear in court as a witness if required. Maintain ongoing contact with parent/caregivers, providing advice and assistance, including a range of counselling techniques, mediation and, as required, crisis intervention in order to maintain family integrity and residence stability.

Collaboration and Reporting (30%)

Collaborate and actively contribute to the development, review, and adjustment of the youth's case plan in partnership with the supervising probation officer and other team members. Complete accurate and timely documentation, including contact notes, progress updates, incident reports, and monthly summaries in accordance with MCFD and Society requirements. Provide monthly client reports, internal program reports, and other reports as needed to the JHS designate. Represent the agency in the community and maintain positive relationships with other organizations. Participate in Integrated Case Management (ICM) meetings, school meetings, and community case conferences as required. Maintain confidentiality and adhere to all legal and ethical guidelines regarding client privacy and information sharing. Link the young person with ongoing, non-governmental community supports, e.g. community mentors, volunteers, church groups, youth support groups, etc.

Perform other duties and projects as required and not limited to the responsibilities as mentioned.

The assigned percentage of job responsibilities may vary based on organizational and operational priorities.*

What We're Looking For:

Qualifications:

Minimum of a (2) year diploma in a related human/social services field. Two (2) years related experience which should include:

+ Experience in providing support and supervision to high-risk youth who may be violent and may be participating in a non-voluntary program in a community based setting.
+ Experience in providing crisis intervention.
+ Knowledge of, and experience with, the Youth Criminal Justice Act and youth corrections
Proficient in verbal and written English at a professional level, with excellent communication, organization and interpersonal abilities. High proficiency in MS Office Suite (Excel, PowerPoint, Word, Outlook, SharePoint) and case management systems. Criminal Record Check and Vulnerable Persons Check. Valid Class 5 Driver's License and access to a reliable vehicle, insured for business up to $5,000,000 for liability, and which can be used to transport clients. Carry provided cell phone to facilitate your contact with clients. Emergency First Aid certification is an asset. Ability to manage confidential and sensitive information effectively and possess strong integrity.

Skills and Competencies:

Ability to understand the dynamics of youth's behavior and assess their needs and risks, managing it as part of the case management process. Experience working with a range of different individuals and groups in the community, and to be sensitive to and understanding of their social realities, including culture, race, religion, sexual orientation, and lifestyle. Well-developed interpersonal communication, assessment, and conflict management skills. Available to work outside of normal office hours. Demonstrate a level of cultural sensitivity and understanding of the client population's cultural and socioeconomic characteristics. Can form a mutually respectful partnership with persons served and their families in which they are helped to gain skills and confidence to address any issues and problems they face. Can accept the differences he or she will find among his or her clients. Accept clients' rights to self-determination and individuality and must not discriminate based on race, ethnicity, language, religion, marital status, gender, sexual orientation, age, abilities, socio-economic status, political affiliations, or national ancestry. Have a positive conviction about the capacity of people to grow and change. Can work respectfully in partnership with other team members, including referring authorities. Can set limits and maintain the helping role for the practitioner and to intervene appropriately to meet the needs of the persons served or other family members. Recognize the value of a nurturing family as the ideal environment for a person. Worker must have the ability to recognize persons with special needs and make appropriate referrals. Be familiar with Microsoft Office Suite and have the capability to learn and adapt to our systems. Driving is required to attend meetings and to enable contact with youth/families at home or in the community. The program worker may be involved in coordinating and/or participating in activities with youth, which include physical, outdoor or other active elements.

Case Management Skills

Demonstrated ability to work independently, and constructively and co-operatively in a team setting. Knowledge of, and experience in, involving families, community, youth corrections, and other systems in case planning with youth. Knowledge and experience with case recording practices. Knowledge and experience with referral, screening, and case conferencing practices. Knowledge of community resources for youth and families. Or an equivalent combination of education, training, and experience. Excellent reporting skills, for both internal and external stakeholders.

Who You Are:

Empathy and Compassion: A genuine concern for the well-being of youth and families, fostering a supportive and understanding environment. Positive Outlook: A belief in the capacity of individuals to grow and change, supporting their journey towards rehabilitation and self-improvement. Respect for Individuality: Commitment to honoring the rights of clients to self-determination and individuality, free from discrimination. Flexibility and Adaptability: Willingness to work flexible hours, including evenings and weekends, to meet the needs of the program and clients. Problem-Solving Skills: Ability to identify challenges and develop effective strategies to address them, ensuring the best outcomes for youth. Commitment to Family Integrity: Recognition of the importance of family as a nurturing environment, actively working to maintain family relationships and stability. Professional Integrity: Adherence to ethical standards and organizational policies, maintaining confidentiality and professionalism in all interactions. Willingness to Learn: A proactive approach to personal and professional development, staying informed about best practices in youth support and rehabilitation.

Creating Safe, Healthy and Inclusive Communities

at JHS Victoria:

At John Howard Society of Victoria, we proudly embrace the rich diversity of the communities we serve, and we're excited to invite applicants from all backgrounds to join our team! We understand that everyone's journey is different, and we are committed to providing the support needed to ensure equal opportunities for success throughout the hiring process. John Howard Society of Victoria will provide reasonable accommodation upon request. Please email hr@jhsvic.ca if you have a need for any accommodation. We're here to help!

Ready to Make a Positive Impact?

If you're passionate about making a positive impact in people's lives and meet the qualifications for this role, we'd love to hear from you!


Please submit your application through our portal. Submission deadline is October 25, 2025 and we'll be reviewing applications on an ongoing basis until the position is filled. So don't wait--apply today and take the next step in your journey with us!