Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

We are seeking a highly motivated and customer service-oriented individual to join our team. As a key member of the front-of-house team, you will be responsible for creating a positive and welcoming experience for our staff, visitors, and clients. Your strong communication skills and attention to detail will enable you to effectively manage relationships, support facility management, and contribute to business events and community initiatives. Your dedication to customer satisfaction and proactive approach to resolving issues will be crucial to your success in this role.

Key Roles and Responsibilities:

• Lead and manage the Customer Experience services, ensuring a high level of service for all employees and visitors.
• Proactively communicate with key stakeholders within JLL and the client.
• Take ownership of the workspace within your portfolio of buildings, consistently delivering a fantastic customer experience.
• Collaborate with the team and other stakeholders to ensure seamless operations.
• Take full responsibility for service delivery and customer satisfaction.
• Provide written reports and quality data as needed.
• Assist in managing the monthly budget, expense submissions, and follow up on requests.
• Support the operational management of buildings, coordinating with on-site and third-party suppliers.
• Assist with projects impacting operational delivery, contracts, or client risk.
• Ensure compliance with JLL and client processes, including audits.
• Maintain records and documents for audit purposes.
• Work within financial parameters and ensure security and safety requirements are met within agreed service level agreements.
• Actively participate in team and management meetings.
• Maintain a strong business relationship with the client, understanding and addressing their needs.
• Complete any other duties as requested.

What you will bring to the role:

• Passionate about delivering exceptional customer experiences.
• Strong relationship-building skills to understand and respond to staff and customer needs.
• Ability to interface effectively across all levels of the organization.
• Skilled in negotiation and influence within client and supplier organizations.
• Ability to identify and resolve problems in a timely manner.
• Empowered to take action and resolve issues thoughtfully.
• Proficient in GSuite, Microsoft Office suite, and computer literacy.
• Excellent written and verbal communication skills.
• Strong time management and organizational skills.
• Commercial and financial awareness in a client environment.
• College degree preferred, but additional relevant experience is acceptable.
• 2-4 years of customer service, hotel experience, retail/sales experience in a multinational organization is advantageous.

Location:

On-site \xe2\x80\x93Toronto, ON

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.

Jones Lang LaSalle