POSITION OVERVIEW:
WORKFORCE MANAGEMENT SPECIALIST
We are a rapidly growing, industry leading business process outsourcing, and software development organization. As a high growth organization with an entrepreneurial culture, we are committed to a high octane, fun, and collaborative work environment. As a member of the team, you will have a high degree of responsibility and autonomy giving you a singular opportunity to make a difference is the organizations shape, direction, and growth. :
- POSITION RESPONSIBILITIES:
WHAT DOES THE WORKFORCE MANAGEMENT SPECIALIST DO?
The Workforce Management Analyst is responsible for managing all WFM tasks, including: analyzing center and agent historical performance; generating and overseeing schedules and schedule adherence; preparing and distributing intraday operational and client reporting; monitoring WFM key performance indicator (KPI) metrics to ensure all goals are being met; managing dialing campaigns. Specific duties include:
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.