Job Description

Overview:
We are looking for talented Reservations Representatives and passionate about travel to join our team.
Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.

The ideal candidate is creative, will provide accurate information to customers regarding travel options and availabilities, with the ultimate goal of selling travel to create a superior experience for the customer. Provide accurate information to customers regarding inquiries and requests for changes of cancellations to existing itineraries.
What we offer:

• 
  GDS platform training offered
• Work from home
• Competitive compensation package which includes an additional premium for bilingual French language proficiency
• Medical and dental benefits plans, as well as Employee Assistance Program
• Pay - $19.00 - $21.00 per hour (based on your experience level in travel/GDS)
• Paid Training
• Employee Referral program \xe2\x80\x93 starting $500.00 for every referral hired
• Great perks on everyday products and services with Canada\'s leading employee perk program
• Internal career advancement opportunities
• Tuition reimbursement

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That\xe2\x80\x99s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.
Teleperformance is an Equal Opportunity Employer, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Visit our careers page to see more career opportunities and learn about us! https://careerseng-teleperformance.icims.com/jobs/intro
Qualifications:

• 
  High school degree or equivalent (required)
• College or some college degree (preferred)
• Two years of customer sales, upsales, telemarketing and service experience (required)
• Two years Corporate or leisure travel industry experience (required)
• One-year international booking experience

Responsibilities:

• 
  Answer incoming calls and emails from customers currently traveling or interested in purchasing/researching travel by following standard scripts and procedures.
• Greet and converse with customers in a courteous, friendly and professional manner.
• Effectively turn customer inquiries into sales.
• Utilize appropriate selling techniques to meet revenue and close rate goals.
• Research travel rates, destinations, options and packages for customers.
• Read provided scripts verbatim while maintaining sales and quality standards.
• Accurately answer general travel and site related questions.
• Provide information, suggestions and options in a manner that is accurate, effectively meets the needs of customers, and entices them to purchase.
• Accurately track and report call types and service issues.
• Promote and sell products or services.
• Solicit sale of new or additional services.
• Process calls to achieve or exceed the established daily metric, while maintaining an average talk time consistent with current business needs.
• Meet or exceed quality standards.