Job Description

WINE TOUR MANAGER To be considered for this position, please read the entire advertisement and carefully follow the instructions on "How to Apply" at the end if you like the direction we\xe2\x80\x99re headed. Let\xe2\x80\x99s not waste one another\xe2\x80\x99s time. A person\xe2\x80\x99s alignment with our culture of care, along with their natural character traits, and innate capabilities are key to this position. THE COMPANY Cheers! Okanagan Tours Ltd. was founded in 2016 and quickly vaulted from 124th place to first place on TripAdvisor\xc2\xae for exemplary tour and transportation experiences. Fanatic discipline, empirical creativity, and productive paranoia fuel our desire to build an uncommon company culture that focuses on the care and success of our employee-partners, customers, vendors, and neighbors. Helping people thrive differentiates our business. Helping people to feel cared for, valued, and respected permeates the Cheers! culture. Years of volunteering our time in remote developing countries plagued by conflict and natural disasters assisting victims rebuild their lives was intensely fulfilling. Later, adopting brother and sister twin orphans from Haiti, training them up and watching them volunteer in orphanages in Zambia and Haiti as adults was powerfully inspiring. \xe2\x80\x98ABOVE AND BEYOND\xe2\x80\x99 IS SIMPLY OUR NORMAL Unexpectedly arranging the transportation of 150 stranded travelers between the Vancouver Airport and the Okanagan on Christmas Eve in 2022 - that invigorates us! All of a sudden transporting a Vernon High School choir on the eve of their performances at Black History Month celebrations in Vancouver when their local transportation abruptly bailed on them at the absolute last minute in 2017 \xe2\x80\x93 that stimulates us! Spontaneously driving 14 hours to help 16 US golfers get to Seattle to catch their flights home because the Kelowna airport suddenly closed due to forest fire smoke in 2018 \xe2\x80\x93 that energizes us. Abruptly driving to Kamloops to rescue 5 re-routed air-travelers, take them all the way to Kaslo in the Kootenays and return to Kelowna in 14 hours in 2023 \xe2\x80\x93 that rouses us! Helping people differentiates our business. Much more than just delivering once-in-a-lifetime wine tours, today we deliver 4 very different tiers of wine tours, PLUS group transportation solutions for weddings, golfers, sports teams, corporate events, private events, and air travelers. In the winter we safely deliver ski and snowboard enthusiasts to over 50 Heli-Ski, Cat-Ski, Ski Resorts and airports throughout southern British Columbia. With caring for people as a core value, we\xe2\x80\x99re constantly evolving, introducing innovative experiences and services, creating fresh opportunities for employee-partners, scaling into new communities, generating economic development, growing our brand, all-the-while bringing our love, philanthropy, and community-mindedness into every Okanagan community we serve. Mamas for Mamas, Freedom\xe2\x80\x99s Door, and Dreams Take Flight are just a few of our favorite charities. Helping our employee-partners, customers, vendors, and neighbors thrive differentiates our business. THE OPPORTUNITY Typically doubling revenues year over year since our launch in 2016, steady business development has created a new opportunity for a dedicated Wine Tour Manager in our burgeoning business. Having absolutely exemplary individuals supporting our 15,000+ annual customers, 26+ tour guides, chauffeurs, boat captains, along with our sales and administration team is paramount to us. We recognize people are NOT our most important asset. The RIGHT people are. The RIGHT person has more to do with character traits and innate capabilities than with specific knowledge, background, or skills. Simon Sinek says, \xe2\x80\x9cGreat companies don\xe2\x80\x99t hire skilled people and motivate them, they hire motivated people and inspire them.\xe2\x80\x9d We have our hearts set on becoming a \xe2\x80\x9cgreat company\xe2\x80\x9d, consequently we need a motivated person as our Wine Tour Manager. The required caliber of teammates is high. Perhaps a little brusque or insensitive in his delivery, but the sentiment couldn\xe2\x80\x99t possibly be more true than expressed by U.S. Army Delta Force Founder Colonel Charlie A. Beckwith, \xe2\x80\x9cI\xe2\x80\x99d rather go down the river with seven studs than with a hundred sh*theads.\xe2\x80\x9d For this position we\xe2\x80\x99re hiring a personally engaging, customer service aficionado who understands the value of meaningful relationships across the board and is eager to learn the ins and outs of a top-tier wine tour and transportation company. You\xe2\x80\x99re looking for that rare culture that surrounds you with other like-minded, imaginative, talented, driven, positive, dedicated, respectful and self-motivated people that share a commitment to work/life balance. THE WINE TOUR MANAGER POSITION From inbound sales inquiries, our Wine Tour Manager helps our guests decide which tour options are best for them, provides accurate quotations, follows up where necessary, enters the data correctly into the booking management software, and collects payment. The Wine Tour Manager designs and plans the itineraries with precision, makes venue reservations, orders the food, assigns the appropriate vehicle, requests the available tour guides or drivers, conscientiously prepares the daily wine tour routing sheets and assembles the picnic supplies. Other duties may include retrieving picnic supplies, keeping the office organized, along with completing basic data entry and bookkeeping tasks. This is the perfect opportunity if you\xe2\x80\x99re a balanced list-maker AND list-completer. Our admin team rock stars earn 5-star reviews on TripAdvisor\xc2\xae just like our phenomenal tour guides! THE PERSONALITY Our Wine Tour Manager skilfully balances being cheerful, diplomatic and easy-going while being considerate, sensitive, orderly, faithful, thoughtful, ethical, confident, resourceful, detailed, daring, decisive, organized, tenacious, and idealistic. Rounding out your temperament you are a planner, a perfectionist, and a critical thinker. Your moral code requires building excellence for its own sake and you love to be a part of creating something great. THE PREFERRED QUALIFICATIONS 1. The Personality (see above) Non-negotiable. (If you\xe2\x80\x99re a bouncy, sociable, animated, lively, talker, consider being a tour guide) 2. English is your first language. 3. An extraordinary sense of self-worth. You know you are truly of value, no matter how you look, or act, or think, or what others think of you. Your confidence is exemplary, whether dressed for gardening or a gala. Zero cosmetics or full glam \xe2\x80\x93 you\xe2\x80\x99re at ease. 4. Familiarity of Okanagan Wineries, Distilleries, Breweries, Cideries, and Meaderies. 5. Familiarity of Okanagan Cities and Towns. 6. Experience in Google Docs, Google Calendar, Google Sheets, and Gmail. 7. Proven critical thinking and reasoning abilities. 8. Corroboration of excellent communication and interpersonal skills. 9. Proof of exemplary customer service performance. 10. Authentication of competence for accuracy, excellence, precision, and meticulousness. 11. Good vision. THE WORKING CONDITIONS 1. A great team. 2. A worthy purpose 3. A positive and safe working environment. 4. WorkSafeBC approved bullying and harassment protocols. 5. Open floor plan office environment for learning, community, and collaboration. 6. Private office space available when quiet seclusion is necessary. 7. Part-time to full-time 20 - 40 hours per week. 8. Flexible schedule from Sunday to Saturday. 9. Desk position with intermittent light physical activity. 10. Approachable, visible, accessible, and readily available leadership. 11. Quarterly Dinner Parties. 12. Monthly Paid Wine Tours (Yup, day-drinking on the job :) 13. Other Employment Opportunities (see below) 14. Retired? Enjoy continuous learning and intellectual stimulation. 15. Retired? Your years of valuable life experience are highly regarded. 16. Retired? Enjoy a sense of purpose as we help our guests. 17. Retired? Play pickleball or golf when you want. Work when you want. 18. Retired? Garden or gallivant when you want. Work when you want. THE COMPENSATION We\xe2\x80\x99ll gladly work with you to ensure you\xe2\x80\x99re pleased with your salary. As a starting point, we\xe2\x80\x99re offering $22 per hour. We\xe2\x80\x99re of the opinion, whoever you choose to work with, you deserve personal fulfillment. We understand a flexible schedule for work-life balance, meaningful recognition, clear company policies, other opportunities, helpful feedback, autonomy, and shared values are key drivers of employee engagement in our culture. We\xe2\x80\x99d be foolish (stupid) to let anyone truly valuable resign over a lack of compensation. We just need a little probationary time to confirm we\xe2\x80\x99re a great fit. Even after numerous pre-employment tests and interviews. OTHER OPPORTUNITIES Love our culture of care and success and want to grow with us? Steady business development creates new opportunities. I.e. Sales Team, Social Media, Public Relations, Branding, Marketing, Shuttle Driver, Wine Tour Guide, Event Organizer, Dispatcher, Fleet Detailer, Fleet Manager. Office Manager, Logistics, Operations, Human Resources, Wedding Transportation, Winter Transportation, Product Development and more. HOW TO APPLY If you\xe2\x80\x99re a high-caliber, hard-working intelligent person who possesses most of what this position requires or are intrigued by other opportunities, please email the hiring manager1) a personal value proposition* that details why you\'d be a strong asset to our team in the present and future, plus 2) a results-oriented resume* that focuses on quantitative (measurable) accomplishments, rather than vague tasks that are unaccompanied by credible statements. Because past performance is the best indicator of future performance, you need to prove you were a key contributor previously. Although conveying your pride, self-respect, self-esteem, honor, privilege, and dignity is somewhat of an art, nevertheless, we need a fascinating reason to consider hiring you. What sets you apart from the average crowd? Now is the time to break out the accolades, testimonials, references, plaques and trophies. What have other people said about you? \xe2\x80\x9cLet another praise you, and not your own mouth; a stranger, and not your own lips.\xe2\x80\x9d Ancient Hebrew Proverb * \xe2\x80\x9cA personal value proposition\xe2\x80\x9d = https://www.indeed.com/career-advice/finding-a-job/personal-value-proposition * \xe2\x80\x9cA results-oriented resume\xe2\x80\x9d = https://www.indeed.com/career-advice/resumes-cover-letters/results-oriented-resume Job Type: Full-time Salary: From $22.00 per hour Benefits:

• Discounted or free food
• Flexible schedule
• Store discount

Flexible Language Requirement:

• French not required

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Kelowna, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

• In the \xe2\x80\x9cHow To Apply\xe2\x80\x9d section of the Job Advertisement, it clearly states you must submit a PERSONAL VALUE PROPOSITION plus a RESULTS-ORIENTED RESUME

Links to career advice articles by INDEED on how to create these two required documents follow.
\xe2\x80\x9cA personal value proposition\xe2\x80\x9d = https://www.indeed.com/career-advice/finding-a-job/personal-value-proposition
\xe2\x80\x9cA results-oriented resume\xe2\x80\x9d = https://www.indeed.com/career-advice/resumes-cover-letters/results-oriented-resume
Have you created and submitted these two required documents? DON\xe2\x80\x99T APPLY IF YOU HAVEN\xe2\x80\x99T Language:

• English 100% Fluently (required)

Licence/Certification:

• Class 1, 2, or 4 Unrestricted Driver\'s Licence (preferred)
• Class 5 Driver\'s Licence (preferred)

Work Location: In person