Job Description

About Refined Restoration Group

Since 1975, Refined Restoration Group Toronto has built a reputation for excellence in the construction industry. What started as a small, family-run home builder has grown into a dynamic, multi-division company with a team of 50+ dedicated professionals across 7 thriving office locations. Our long-standing success is driven by a commitment to quality, innovation, and a collaborative team culture -- and we're looking for passionate individuals to help shape the next chapter of our story.

We specialize in Property Damage & Restoration, Emergency Restoration Services, Luxury Homes, Commercial & Institutional Construction.

We take pride in delivering fast, respectful, and reliable service, always aiming to go above and beyond for our clients and industry partners. Every project we handle reflects our dedication to top-tier workmanship and attention to detail. Our consistent results and strong reputation distinguish us in the field. We are seeking individuals who are equally committed to excellence, professionalism, and outstanding customer care.

RESPONSABILITIES

Managing emergency restoration projects

from start to finish, ensuring that each service is executed correctly and on schedule

Coordinating and supervising emergency services

remotely and on site such as water extraction, fire containment, etc

Requesting and supervising technical trades and subcontractors

, ensuring services are performed efficiently, to standard and on time

Producing emergency service estimates

for various resulting damages

Document

damages and work performed, including photos, moisture readings, and sketches Requesting trade quotes and interpreting trade reports Ensure emergency standards and KPI's are met Carry out water damage restoration tasks in alignment with IICRC industry standards Demonstrate quick thinking and proactive decision-making when faced with unexpected challenges Knowledge of structural drying techniques and protocols Maintain clear, professional, and effective communication with both clients and team members Able to assess and manage structural drying across multiple units or properties Possess strong leadership skills and experience managing team operations Experienced in operating all types of drying equipment, including air movers, air scrubbers, dehumidifiers, floor drying system, etc Ensure clients consistently receive exceptional service and outstanding care throughout the project Skilled in demolition and tear-out processes for damaged areas in both residential and commercial properties of various scales Able to stay composed and focused during high-pressure or fast-paced situations Competent in safely and effectively using restoration tools and machinery, such as dehumidifiers, truck mounts, and air filtration systems

REQUIREMENTS:

2-5 years of experience in emergency restoration (fire, water, wind, ice) At least 1 year of hands-on experience in restoration work related to fire or water damage, or in a similar field Background in estimating emergency services and overseeing emergency restoration efforts High School Diploma Current IICRC accreditation preferable Valid license with clean driving record Bondable Fluent in English (spoken and written) IICRC Water Restoration Technician Certification (preferred or willing to obtain

QUALIFICATIONS:

Expertise in emergency restoration services, particularly in fire, water, wind, and ice damage A

customer-driven mindset

that ensures satisfaction and effective conversion from estimate to job sold Ability to make quick, informed decisions under pressure A collaborative, proactive approach to working with teams across departments

Accountability

to ensure the highest standards are maintained in every project Strong organizational skills to coordinate multiple tasks in high-stakes situations Critical thinking and a proactive, accountability-driven mindset A willingness to understand the operations of the business A collaborative and team-oriented approach A desire to grow, learn, and apply new skills A fun-loving attitude--because we love to celebrate success! Ensure own behavior and the behavior of others is consistent with ethical standards and aligns with the values of Refined Restoration Group Establish and maintain positive working relationships with others both internally and externally. Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques. Understand and respond to the needs of internal and external clients to meet or exceed their expectations within Refined Restoration Group parameters.

BENEFITS:

On-site parking Extended health care Dental care Annual performance bonus Opportunities for career growth and certification assistance On-the-job training and professional development support

RECRUITMENT PROCESS:

The recruitment process will include:

First Interview

with the Office Manager skills assessment

Final Interview

with the Chief Executive Officer of the Group

AVAILABILITY

Monday to Friday - 8 AM -4:30 PM On-call schedule rotation Compensation to be discussed upon first 3 month review

HOW TO APPLY

To apply, please submit your resume to service@rrg-toronto.ca. We thank all applicants for their interest in joining our team! At this time, only candidates who have been selected for an interview will be contacted. We look forward to reviewing your application and discussing how you can be part of our team!

Job Type: Full-time

Pay: $60,000.00-$70,000.00 per year

Benefits:

Company car Dental care Extended health care On-site parking
Application question(s):

Do you have IICRC Water Restoration Technician Certification? Are you experienced with Xactware software?
Education:

Secondary School (required)
Experience:

Restoration: 1 year (required)
Language:

English (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: In person