Job Description

Petro Service Limited is an industry leading solutions provider to the fueling landscape with operations throughout Canada. Established in 1985, Petroservice evolved from rebuilding gas pumps to being one of the fastest growing Petroleum Service providers servicing clients from Alberta to Newfoundland. Our customers include owners and operators in retail petroleum, including car washes, and commercial/industrial markets. Whether petroleum, or alternative fueling, our service model ensures customers\xe2\x80\x99 needs and expectations are met. We have remained focused on striving to provide the best service in the industry; this is driven by our employee\xe2\x80\x99s passion, professionalism, and knowledge. We believe that our people are our biggest assets, and we are committed to providing continued education and opportunities for growth. If you are looking for a dynamic organization, this is the opportunity for you. We are currently recruiting for a Warranty & Returns Coordinator to join our team in Saint John. The Warranty & Returns Coordinator is responsible for ensuring that warranty claims and core returns are processed promptly and accurately. This position works closely with internal teams, including customer service, logistics, and product management, to ensure that all warranty and return claims are handled in compliance with company policies. Responsibilities:

• Receive and process customer warranty and return requests via phone, email, or online portal.
• Review warranty and return claims to determine eligibility for replacement or refund.
• Coordinate with internal teams to gather and complete all necessary information, including product documentation and shipping details.
• Work with warehouse teams to arrange product returns and issue return authorizations.
• Maintain accurate records of warranty and return claims, including tracking and reporting metrics.
• Collaborate with product management team to identify trends in warranty and return claims and develop recommendations for improvements.
• Continuously improve processes and procedures related to warranty and returns to ensure efficiency and customer satisfaction.

Suitable candidates will meet the following qualifications:

• High school diploma or equivalent; university degree will be considered an asset.
• 1-3 years of experience in customer service, warranty, or returns processing.
• Knowledge of warranty and return policies and procedures.
• Strong communication skills, both verbal and written.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage multiple priorities simultaneously.
• Proficient in Microsoft Office and data entry software.

Working Conditions:

• This position is primarily office-based in Saint John, NB but may require occasional travel to other branches and working in the warehouse.
• Regular business hours but may require occasional overtime or weekend work during peak periods.

Petroservice attracts and retains great people in our industry by offering a challenging and dynamic work environment. We offer competitive compensation packages including above-standard medical (health, drug and dental) benefits, 5% RRSP matching, EFAP, and vacation benefits. Additionally, we offer educational scholarships to dependents of employees, health and wellness programming and team celebratory events. If you are interested in joining one of Canada\'s leading companies within the petroleum industry, send us your resume here. We thank all applicants for their interest, however, only those candidates who will be moving on in the interview process will be contacted. Please visit our website, www.petroservice.com to learn more about us.